Customer Service Clerk

About the job

We are looking for you as

Customer Service Clerk

Welcome to the Book Centre. The Book Centre aims to further expand its market position as the most important intermediary bookseller in Switzerland, established for over 100 years, and to successfully support its customers and partners. For us, it’s not just about books, but also about people. Around 300 employees work together with joy and passion to realise our goals and visions.

Customer-oriented. Solution-driven. Successful together.

Do you appreciate direct customer contact and enjoy finding pragmatic solutions? Even when several requests come in simultaneously, do you keep an overview and set the right priorities? Do you communicate confidently and gladly in German and ideally also have knowledge of French or Italian? Then you are exactly right with us.

To strengthen our customer service team, we are looking for a committed, service-oriented and reliable individual. In this varied role, you are an important contact person for our customers and contribute daily to a professional and dependable customer experience.

Your exciting tasks

• You competently and solution-orientedly support our customers by phone and in writing
• You process orders, cancellations, complaints and delivery date enquiries
• You record and process customer orders and check electronic order entries
• You manage schoolbook and teaching material orders and prepare suitable quotations
• For more complex matters, you coordinate the necessary clarifications with the responsible internal specialist departments
• You process credit notes and additional charges within your competencies
• You flexibly support your team during peak workloads and special customer concerns
• You actively contribute your ideas and help to further develop our processes, workflows and service quality

Your profile

• A commercial basic education or comparable professional experience
• Experience in customer service or a comparable service-oriented role
• Enjoyment of telephone and written customer contact
• Very good German skills as well as good French or Italian skills; knowledge of another national language is a plus
• An independent, structured and careful way of working
• A strong customer, service and solution orientation
• The ability to keep an overview and set the right priorities even under high workload
• Enjoyment of teamwork and collaboration with various internal specialist departments
• Confident use of MS Office and digital tools; experience with ERP and ticket systems is an advantage
• Openness to new technologies and changes as well as enthusiasm for actively shaping process improvements

We offer you

Holidays and additional public holidays All employees have at least 5 weeks of paid holiday. Those who have worked at BZ for more than 15 years or are older than 50 receive additional holiday days. For further cantonal public holidays, we accumulate time daily and you can enjoy additional days off.
Good social benefits You benefit from full insurance with our pension fund with a voluntary savings plan and daily sickness allowance insurance. For your children up to the age of 10, you receive an additional BZ child allowance from us.
Appreciation Throughout the year, there are always small tokens of appreciation. In addition, we invite you annually to staff and team events.
Attractive discounts on products You benefit from attractive discounts on books and games. You can also purchase our products at greatly reduced prices in the staff outlet.
Reka money and half-fare travelcard We support you with 20% towards Reka money and reimburse you the costs of your half-fare travelcard after deducting a deductible.
Free parking Our location is easily accessible by public transport as well as by private vehicle. You can park your car with us free of charge and we also offer the possibility of an e-charging station for cars and bikes.
Catering options Snacks, drinks and a selection of meals are available 24/7 from our catering provider Felfel.
Home office options In accordance with our internal guidelines and the supervisor, it is possible for you to perform part of your work from home.

Interested?
We gladly accept your application with CV, cover letter, diplomas and all certificates digitally via our application tool. Applications by post or email will not be processed for data protection reasons and will be deleted without notification.

Do you have questions about the recruitment process? Then Gabriela Bischoff, HR Business Partner, is happy to assist you at +41 (0) 62 209 26 26.

Do you have questions about the role? Then Flavia Ammann, Team Leader Customer Service, is happy to assist you at +41 (0) 62 209 26 26.
Apply now

Workplace

Book Centre AG (BZ)
Industriestrasse Ost 10
4614 Hägendorf
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