Customer Advisor IV Benefits in Kind (80% - 100%)

01 April 2026
80 – 100%
Permanent position
Zürich

Job summary

Join SVA Zürich as a Kundenberater/in IV-Sachleistungen! Enjoy a supportive work environment with great benefits.

Tasks

Manage customer dossiers from registration to performance assessment.
Collect necessary documents and conduct required clarifications.
Provide phone support and handle objections clearly and efficiently.

Skills

Commercial or medical training with further business education required.
Strong analytical skills and quick comprehension abilities.
Excellent communication skills and a team-oriented spirit.

Is this helpful?

About the job

Customer Advisor IV Benefits in Kind (80% - 100%)

Your task is demanding and versatile.

Prostheses, shoe insoles, hearing aids, medical treatments for children and adolescents, etc. – the IV offers a wide range of aids and measures to support people with health impairments.

You manage and process your clients' files from registration to benefit determination. You obtain the necessary documents and initiate the required clarifications. Based on legal provisions, you determine the benefits and draft the decisions. You also handle objections, prepare rulings, and take on general administrative tasks. You are happy to provide telephone information to our clients.

You convince us both professionally and personally.

For this demanding role, you bring a commercial education (Profile E or M) or a medical education with commercial further training. In addition, you have several years of professional experience in an administrative role. You have a quick grasp and good verbal expression skills. You enjoy working in a team and are characterized by precise and efficient work methods.

We not only demand but also offer a lot.

The SVA Zurich is the competence center for social insurances. It is one of the top employers in the canton and is within walking distance of Zurich main station. There are good reasons why our more than 1000 employees are above average satisfied: meaningful work, flexible working hours with home office, good social benefits, and an appreciative informal culture. Do you want to develop professionally and personally? Welcome to us!

You don’t know SVA Zurich yet? It’s high time to get to know us: www.svazurich.ch/erleben

Further information

Our HR specialist, Sonja Künzler, will be happy to provide you with further information. Phone 044 448 82 92.