Kriens
IT Service Desk & Infrastructure Support (m/f/d)
- 26 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
- 6010 Kriens
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the
application process and supports the company in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every
applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre, both technologically and organically. Rocken® offers
executive search and talent management consulting to address the personal and individual needs
of each person and to implement these optimally in recruitment and career planning.
IT Service Desk & Infrastructure Support (m/f/d)
Our Rocken partner develops integrated enterprise software and connects ERP, CRM and e-commerce on a central platform. The company stands for sustainable digital solutions, update guarantees and technological sovereignty. As an established provider, it focuses on innovation with foresight and long-term customer relationships. Development is characterised by modern architecture, well-thought-out data structures and the targeted use of new technologies. Projects are not only implemented technically but are designed with a view to stability, security and future viability. Precision, perseverance and teamwork are core values. Collaboration takes place in interdisciplinary teams that work closely together from project management through UX design to business development. Fancy software development with responsibility and prospects? Then become part of a company that consistently combines quality and innovation. Our Rocken partner offers you a challenging environment with real scope for creativity.Role:
A versatile entry-level position for a technically interested person who supports customers with everyday ICT issues and at the same time wants to gain insights into modern cloud and infrastructure environments. You handle support cases independently and work closely with experienced system technicians on more demanding topics.
In addition to day-to-day business, the role offers opportunities to contribute to process optimisation, migrations, maintenance work and monitoring of customer environments.
Responsibilities:
Receiving, analysing and independently handling incoming ICT support cases
Systematic investigation of faults and monitoring messages as well as implementation of appropriate solutions
Recording relevant information and structured forwarding of complex issues to internal specialists
Participation in the further development of support processes and maintenance of the internal knowledge database
Monitoring of cloud services and IT infrastructures as well as updating technical documentation
Supporting the system technology team with installations, maintenance assignments and migrations
Qualifications:
Completed training as an IT specialist EFZ specialising in platform development, ICT specialist or comparable IT training
School leavers are expressly welcome; initial support experience is an advantage
High IT affinity as well as independent, careful and solution-oriented working style
Team-oriented personality with a friendly and service-oriented manner
High quality awareness, reliability and ability to recognise technical contexts
Very good German language skills
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Workplace
Kriens
Contact
Diego Barth,
+41443852145
