Technical Customer Support Agent (m/f/d) - 100%

About the job

Are you passionate about technology, think solution-oriented, and put the needs of your customers at the centre? Then become part of our team as a Technical Customer Support Agent. With your technical know-how, commitment, and enthusiasm for customer contact, you competently support our customers in using our software solutions – and help shape the digital future with us.

 Your responsibilities:

• 1st & 2nd Level Support: Independent handling of technical customer enquiries (installation, configuration, troubleshooting) as well as functional support of our software solutions.
• Application support & consulting: You assist our customers in the optimal use of our applications, accompany release changes, and advise on functional settings as well as interface configurations.
• Customer consulting: Professional support via telephone, e-mail, and chat (database and server administration) and building long-term customer relationships.
• Ticket management: Efficient processing and documentation of enquiries in our ticket system to ensure quick problem resolution.
• Error analysis & solution: Reproduction of software errors, identification of causes, and development of sustainable solutions in close coordination with development.
• Knowledge management: Expansion of our knowledge base as well as creation of FAQs and tutorials for users.
• Cooperation: Close collaboration with development, sales, and project management for continuous product improvement.

What you bring with you:

Must-haves

• IT affinity: Successfully completed vocational training as an IT specialist EFZ or a comparable degree
• Support experience: Solid professional experience in 1st or 2nd level support, ideally in application or software support
• Technical competence: Advanced network knowledge (VLAN, VPN, firewalls), server infrastructure (Windows, virtualisation, on-premise and cloud) as well as good MS-SQL knowledge
• Language skills: Very good German skills in spoken and written form and good English skills, French skills are a plus

 You are a good fit for us if you…

• have the ability to understand and independently solve complex software-related problems
• possess a strong customer orientation, high team spirit, and an independent working style
• have a high level of self-motivation to deeply engage with new applications and technologies
• want to continuously develop yourself personally and professionally

 The role is less suitable for you if you…

• prefer an exclusively highly structured working environment
• prefer to rely on predefined solutions rather than independently analysing causes in complex technical issues
• wish to minimise direct contact with customers and other contacts as much as possible
• prefer to wait for changes – such as new releases, technologies, or shifting priorities – rather than actively shaping them
• prefer to work with few interfaces instead of regularly coordinating with development, sales, and project management

What we offer you:

🤝 Global network: Exchange of best practices within the Volaris Group

🕓 Flexibility: Remote/hybrid models, flexitime, modern working methods & family-friendly culture

🚀 Career & development: Individual development plans, mentoring, internal mobility, and group-wide perspectives

🧭 Ownership: Real responsibility, short decision paths, visible impact

🔒 Stability: Permanent contract & market-appropriate remuneration

Are you ready to not only meet but exceed our customers’ expectations? Send us your complete application documents (CV, certificates, diplomas, etc.) including your salary expectations. We look forward to your application!