Senior System Engineer

About the job

Company Description

We are a great team and are repeatedly recognised by Great Place to Work as the best employer. Are you lacking appreciation? We are known for our positive feedback culture. Do you want to advance professionally? Then benefit from generous training budgets and almost unlimited career and change opportunities in the IT universe of UMB. Do you have no idea what is going on in the company? We inform openly and honestly about what is happening. There are 1000 reasons to work at UMB. Apply now and find out more.

• Installation, configuration, operation and maintenance of customer infrastructures according to maintenance contracts 
• Competent advice, support and care of customers on site and by telephone 
• Independent work in the area of incident and problem management at 2nd and 3rd level support including support of the ServiceDesk for troubleshooting 
• Responsible for updating all ITSM modules (tickets, tasks etc.) and monitoring systems 
• Escalation and triage to 4th level support and external partners 
• Independent implementation of changes from analysis through conception to realisation within the framework of UMB change management 
• Project participation in major projects with responsibility for the flawless implementation of subprojects or work packages 
• Lead identification in terms of up- and cross-selling and communication to the account manager, service delivery manager and team leadership
• Participation in specialist events and targeted UMB Academy courses 
• Compliance with the current team regulations including timely reporting of services 
• Receiving and processing incidents in the service desk via ITSM tool
• Providing top service on site together with your team colleagues and helping to develop further

• Completed technical vocational training with specialised further education
• High customer orientation as well as enthusiasm for direct customer contact
• Strong service understanding, commitment and sense of responsibility
• At least 5 years of experience in larger environments or IT providers
• Confident appearance and negotiation skills
• Independent, structured and reliable way of working
• Resilience, perseverance and flexibility
• Very good German skills in spoken and written form. (Native language is not mandatory.)
• English skills are an advantage

Your Profile – How You Work

• You enjoy working independently, are constantly learning, developing yourself and bringing in new ideas.
• You are a team player – professional exchange is highly valued here.
• You have analytical skills and a quick grasp.
• Quality is important to you and you can express yourself appropriately both orally and in writing.

Why Your Application Is Worthwhile

• Up to 9 weeks holiday possible – for your time off
• Industry-wide known events – for team spirit
• We promote cohesion and live an open corporate culture

As a multiple award-winning "Great Place to Work" employer, we usually find our new colleagues through recommendations – or through job advertisements like this one.
Please no dossiers from recruitment agencies – thank you!