Lead Event Management (a) 80-100%

About the job

Connecting people - experiencing innovations! Kilchenmann is the strongest provider in Switzerland of services for professional audio, video and communication technology as well as multimedia complete solutions. The headquarters are in Kehrsatz-Bern, with further branches in Neuenhof, Pratteln, St. Gallen and Lausanne as well as in Eschbach (D). Our portfolio includes comprehensive audio-video solutions, digital signage, LED video walls, customer flow management, video conferencing systems, event and rental services, and much more.

For our Meeting & Event Services division, we are looking for an experienced leader as Lead Event Management (a) 80-100%, who develops people, reliably manages operational services and, together with their team, ensures an excellent customer experience.

Your role

As Lead Event Management, you lead and develop a team of up to eight employees.
You manage the day-to-day operations and ensure a professional, reliable service at a high quality level. In doing so, you combine high customer expectations with efficient processes, conscious use of resources and economic thinking.
 
Unlike in classic hospitality or catering, we do not focus on daily guest operations. We support meetings, conferences and corporate events in an international corporate environment. Clear standards and recurring formats form the basis. At the same time, flexibility and creative solutions are required for individual requirements. Our claim: excellent service that combines quality and economy.

Your tasks

• Leading and developing a team of up to eight employees in event management and event coordination (including scheduling of technical/operational staff)
• Ensuring professional customer care and reliable execution of events, meetings and conferences (Monday to Friday)
• Central contact person for our contract partner and maintaining a partnership-based, solution-oriented collaboration
• Managing daily business and coordinating requirements, priorities and resources
• Close coordination with the specialist lead for scheduling, representing them if necessary and setting clear priorities in case of bottlenecks or short-term changes
• Collecting customer feedback and concerns and finding suitable solutions within the agreed service and cost framework
• Joint improvement with those responsible for our processes, standards and services
• Close cooperation with internal departments and external partners

Your profile

• Several years of leadership experience and enjoyment in promoting employees and further developing a team
• Experience in the event, meeting, conference or hospitality sector or in a similar service environment
• Experience in planning and coordinating events as well as in deployment and resource planning
• A good sense for customers and their needs as well as solution finding
• The ability to keep an overview and set priorities even in hectic situations
• A solution-oriented approach, decisiveness and clear communication
• Entrepreneurial thinking and a good understanding of quality, resources and costs
• Enjoyment in continuously improving processes and services
• Very good Microsoft 365 skills as well as confident German and English language skills

We offer you

• Active participation: The opportunity to contribute your ideas – with us, commitment is truly appreciated!
• Team spirit: We live an open, friendly and communal corporate culture – whether in daily work, at an aperitif or one of our regular staff events
• Equality: Collaboration on equal footing, where everyone is valued from day one
• Development: We support our employees not only "on the job" but also encourage external training – the opportunity to develop into a construction site technician is a matter of course for us
• Work-life balance: Flexible working models such as changes in workload, unpaid leave to optimally balance work and private life
• External employee counselling: Support in all life situations through professional advice from our partner
• Attractive benefits: Tickets for sporting or cultural events or Brands for Employees (new offers every week)
• Health management: Discounts on fitness subscriptions or bike to work, which really pay off for your well-being

One more thing…

You or you (formal)? For us, no question. Whether apprentices, technicians, service managers or management, we all use the informal "you". This is part of our uncomplicated and authentic company culture on equal terms. Because we want you to get to know us as we are, right from the first contact.

Is this something for you? Don’t hesitate and contact us today!

Lorenz Gitzi looks forward to receiving your written and complete application documents via the application button.

Kilchenmann AG

Dürrenhübelstrasse 9

4133 Pratteln

+41 (0)31 963 14 56

https://www.kilchenmann.ch