Responsible Customer Service with Sales Advice for Mountain Sports 90-100%

Are you looking for a meaningful job in the sporting goods industry and want to maintain customer satisfaction and the quality of our services? Are you enthusiastic about being close to people and the mountains? We want to recruit you as a responsible customer service representative with sales advice for mountain sports for our branch in Bern!

• You are the point of contact for all customer service matters and advise in a friendly, patient and competent manner.
• You take time for complaints, special and spare parts orders as well as other services and leave a good impression across all channels.
• Within the team, you support our mountain sports advisors in sales and conduct internal training in the customer service area.

• You like the mountains and ideally you are already familiar with the sporting goods industry.
• You have completed an apprenticeship as a retail specialist or in the commercial sector.
• Ideally, you can demonstrate initial experience in customer service and enjoy communication by email and telephone.
• Your spoken and written German skills are impeccable and you can also communicate in French and English.
• Your positive charisma and flair for advice are very well received by customers.
• You are a team player and enjoy sharing your knowledge.

• You work in an environment with people who love the mountains and enjoy being outdoors. Their satisfaction is contagious!
• Working with us is enjoyable because you stand behind our high-quality products, your daily routine offers plenty of variety, and we maintain an open corporate culture.
• With us, you are part of a family business and the Bächli team: we give you trust, support you and take your concerns seriously.
• For your own mountain adventures, you enjoy attractive employee discounts and special conditions with us.
• You learn the expertise for our products on the shop floor and during our Alpine training courses in the mountains.
• We are the leading mountain sports specialist store, employ around 250 staff in 14 branches, speak German, French and Italian, and look forward to welcoming you!