Customer Service Representative (m/f/d)

About the job

Do you want to help people improve their mobility and quality of life? Then become part of our team!  

Össur is a world-leading provider of prosthetic and orthotic solutions and stands for a life without limitations. As part of Embla Medical, we combine the strengths of renowned companies in orthopaedic technology care – including Össur, Fior & Gentz, and Streifeneder ortho.production.  

For our customer service team, we are looking for a committed individual (m/f/d) to work part-time (20 hours per week). In this role, you will be an important contact person for our customers and help ensure that people benefit from innovative solutions that provide them with greater freedom of movement and quality of life.  

Together we create mobility without limits.

Your tasks

• You are the first point of contact for our customers – by phone and in writing – supporting them with orders, prices, availability, complaints, and cost estimates
• Together with the field service and other internal teams, you ensure that enquiries are handled efficiently and with a customer-oriented approach
• You contribute your ideas to improve processes and continuously develop our service
• You provide information about products and services using materials (catalogue, brochure, price list, etc.)
• Occasionally, you accompany your colleagues from sales on customer visits, gaining practical insights  

Your profile

• You have completed commercial training
• You have very good German and French skills, both spoken and written (English and/or Italian are a plus)
• You enjoy telephone and written customer contact and demonstrate a high level of service orientation
• You enjoy working in a team and have a structured and independent working style
• You are confident in using MS Office
• Experience with Microsoft Dynamics BC is a plus
• You identify with our values: honesty, courage, and economic efficiency  

What we offer you

• A respectful, collegial team where collaboration is lived on an equal footing
• A varied role with direct customer contact and a lot of personal responsibility
• A modern working environment at our location in Solothurn
• The opportunity to contribute and actively help develop our customer service
• A meaningful working environment within an internationally positioned corporate group
• Room for personal development

Become part of our customer service team in Solothurn! To strengthen our customer service team in Solothurn, we are looking for you. If service is your top priority and you enjoy direct interaction with customers, you are exactly right with us.