Client Advisor 100% (m/f/d) - Lucerne

About the job

Discover Bucherer

Bucherer stands worldwide for the highest quality in trading exclusive watches and fine jewellery. With a unique combination of tradition, innovation and masterful craftsmanship, we have established ourselves as market leaders. At over 100 locations, we delight our discerning customers daily. With passion and perfect hospitality, we create unforgettable customer experiences. Over 2,000 dedicated employees share a common passion: the fascination for unique products and the art of creating special moments for our customers.

Your role with us

• You will assist our demanding national and international customers in purchasing high-quality branded watches
• You will create an unforgettable customer experience and possess the ability to develop a significant loyal customer relationship
• You will enthusiastically act as a Brand Ambassador and position our exclusive products through your expert knowledge and storytelling skills
• Implementation of CRM guidelines
• Active network maintenance, retention and expansion of the customer base
• Responsible for the smooth running of daily business
• Ensuring optimally presented sales areas, shop windows and display cases
• Participation and assistance at customer events
• Collaboration in specific projects

What you bring with you

• Training in retail, hospitality/gastronomy, watch and jewellery industry
• Several years of experience in the luxury segment of retail
• Sound expertise in the watch sector
• Fluent German and English skills, both spoken and written; any additional language is an advantage
• IT affinity
• Open and customer-oriented personality with a strong service orientation
• Entrepreneurial thinking and acting
• Confidence in style, professional appearance and courteous manners
• High level of empathy as well as intercultural skills in dealing with our local and international clientele

Why work at Bucherer?

Because we offer more than just a job – with us, passion makes the difference.

Our employees share enthusiasm for excellent craftsmanship, highest service quality and genuine teamwork. We combine Swiss tradition with international flair and create a working environment where quality and cohesion are paramount. We promote individual development, live innovation and offer space to unfold one’s own potential – together in a team that inspires and connects.

At Bucherer, we benefit among other things from the following advantages:

• 40 hours target working time
• At least 27 days holiday
• Flexible working time models
• Attractive purchase conditions on watches and jewellery
• Very progressive benefits upon the birth of a child
• Attractive benefits from the pension fund and social insurances

We look forward to your application!

Your Human Resources Team