Specialist: Application Support & Customer Service

About the job

Lexian AG is a young company and software solution provider for law firms in Switzerland. Our product is growing rapidly – and so is our support team. For our dynamic, fast-growing team, we are looking immediately or by arrangement for a committed individual as a Specialist in Application Support & Customer Service.

Your main tasks:

• Responsibility for operational application support via telephone, e-mail and remote, as well as coordination of more complex issues with development.
• Accompanying new customers during the introduction of our software and conducting user training sessions.
• Testing newly developed software functions
• Creating and updating manuals, documentation, FAQs, etc.

Your profile:

• Good technical understanding and the ability to independently coordinate several customer projects
• Several years of experience in application support or in the management of business software
• Completed commercial or technical basic training
• Friendly, well-groomed and communicative manner
• Independent and precise, intrinsically motivated working style
• Very good knowledge of German
• English and French skills are an advantage
• Good knowledge of accounting is an advantage
• Efficient, solution-oriented action, thinking in the interest of the company

What we offer:

• Exciting and responsible work
• Independent work with short decision-making paths
• High potential for development in a small team
• Dynamic working environment in a young company