KPT Krankenkasse AG
Lugano e home office
Ticino Customer Service Centre Manager
- 08 July 2026
- 100%
- Permanent position
- Lugano e home office
Job summary
Join KPT, a top Swiss health insurance company, as a team leader. This role offers a dynamic work environment with excellent benefits.
Tasks
- Lead a team of 13 client consultants, focusing on their development.
- Achieve sales and customer loyalty targets while ensuring satisfaction.
- Plan and implement effective marketing and retention strategies.
Skills
- Experience in sales management or business economics required.
- Strong decision-making and customer-oriented skills.
- Excellent communication skills in Italian and German.
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About the job
For our insured clients, the Customer Service Centre is the first point of contact where they receive attentive and professional assistance. Do you have strong customer and service orientation skills, experience leading a team, and stand out for your enterprising spirit?
What awaits you
- You manage a team of about 13 customer advisors and are responsible for their technical and organisational development.
- Achieving sales and customer loyalty targets are essential factors in your work.
- Thanks to high-quality service and advice, you ensure maximum customer satisfaction, constantly developing the support offering.
- With strong motivation, you handle the planning, implementation, and evaluation of the effectiveness of marketing and loyalty measures.
- You design, organise, and conduct targeted commercial prospecting activities.
What we expect from you
- Training as a sales specialist, sales manager, or in business administration, already holding the AFA insurance intermediary qualification
- Several years of experience in the insurance sector (health)
- Proven experience in managing and developing employees
- Strong decision-making skills and an assertive personality with a strong customer focus
- Excellent communication skills in Italian and German
Your benefits
- 40-hour work week and flexible working hours
- Possibility to work from home
- 2-5 days of holiday, increasing to 30 days from age 50
- Paid public holidays on 24 and 31 December
- Paid 15-minute breaks both in the morning and afternoon
- Modern offices in a central location near Lugano station
- CHF 300 rail coupon for an annual, route, or general (AG) subscription or half-fare PLUS
- CHF 2,200 Reka-Pay per year with a 20% discount
- Annual half-fare subscription for business travel
- 100% salary payment for 16 weeks in case of maternity leave
KPT is among the ten largest health insurers in Switzerland. Our customers’ satisfaction is our success.
