ICT Supporter (1st Level) 80-100% (a)

As an ICT team, we ensure that our employees can rely on a dependable and modern IT system every day. This forms the foundation for outpatient care and support for our clients in the city of Zurich. Together with our ICT partners, we continuously develop our ICT landscape.

We are currently restructuring our ICT support and introducing a 1st and 2nd level structure. For this newly created structure, we are looking for a committed individual who will help shape the 1st level support and assist our employees with competence, passion, and a service-oriented approach. Besides classic support, you will have the opportunity to establish processes, actively improve the user experience, and help shape the future ICT service of Spitex Zurich.

• First point of contact for our employees regarding IT questions, malfunctions, and user problems via telephone, ticket system, email, and personal contact on site.
• Analysis, prioritisation, and independent handling of support requests and autonomous resolution of issues within the scope of 1st level competencies.
• Forwarding complex matters to 2nd level support including follow-up until resolution.
• Supporting employees in the use of applications, mobile devices, and digital work tools as well as ensuring service-oriented communication.
• Provision, inventory management, and administration of ICT hardware and mobile devices following standardised and partially automated processes.
• Contributing to the optimisation of support processes, knowledge articles, and user manuals to continuously improve our service quality.
• Coordination and distribution of incoming support tickets within the ICT team.

• Central workplace within walking distance of Altstetten station
• A meaningful and independent role with plenty of scope for action and creativity
• A strong and diverse ICT team backing you
• A respectful leadership culture with a flat hierarchy
• Attractive training and development opportunities as well as the latest work equipment
• A learning and future-oriented organisation
• Family-friendly employment conditions and excellent social benefits
• Our other advantages can be found here: https://jobs.spitex-zuerich.ch/vorteile/

• Experience in ICT support, service desk, or a comparable service-oriented role.
• Enjoyment of direct contact with users as well as a strong service and customer orientation.
• Good knowledge of Windows, Microsoft 365, mobile devices, and common workplace applications.
• An independent, structured, and solution-oriented working style.
• Strong communication skills and the ability to explain technical topics clearly.
• Team spirit, initiative, and enthusiasm for taking on responsibility.

• Additionally advantageous are:

  • Experience with ticket systems and support processes.
  • Knowledge of the healthcare sector or a comparable industry.
  • Experience in Mobile Device Management or Microsoft 365.

  
  Even if you do not meet all the requirements yet, we look forward to your application. What matters to us are your service orientation, willingness to learn, enthusiasm, and understanding of ICT.

• You are the right fit for us if you:

  • Are keen to actively support our employees
  • Want to apply your ICT expertise to effect real, valuable changes, think service-oriented, and bring a strong "can-do mindset"