Service Centre Employee 50%

About the job

Become the first point of contact for our customers.

At Orion, we ensure every day that people and companies are on the safe side in legal matters. With around 170 employees in Basel and Lausanne, we combine the strength of our parent companies Zurich and Vaudoise with the dynamism of a modern, innovative company.

You can expect a collegial environment where collaboration, personal responsibility and customer orientation are highly valued. Together we create real added value for our customers.

To strengthen our team, we are looking for a motivated and committed individual to start immediately or by arrangement as

Service Centre Employee 50%

As the first contact person for our customers and business partners, you will make a significant contribution to a positive customer experience. You answer questions, coordinate concerns and ensure that everything runs smoothly behind the scenes.

Your tasks:

• Receiving and processing telephone and written customer enquiries
• Supporting various departments with administrative tasks
• Maintaining and updating customer data in the CRM system
• Organising and handling administrative and logistical tasks such as mail administration, material management and other service duties
• Active participation in maintaining a high level of service and quality

Your profile:

• Commercial basic training or equivalent education
• Confident German and French, spoken and written
• Additional language skills, especially English and/or Italian, are a plus
• Strong customer and service orientation
• Quick comprehension and an independent, efficient working style
• Enjoyment of teamwork and willingness to take responsibility
• Good MS Office skills

What we offer you

• Interesting, varied and responsible work with plenty of customer contact
• A motivated team with open and straightforward collaboration
• An open, appreciative and trusting feedback and corporate culture
• Attractive employment conditions and generous fringe benefits
• A modern workplace in the heart of Basel with the possibility of home office
• Distinction AND: Equality and compatibility of work and family

Are you interested? Then we look forward to receiving your application!