Customer Service Staff (m/f/d) 100%

About the job

To complement our team, we are looking for immediately:

Customer Service Staff
(m/f/d) 100%

As a Swiss family business with a 160-year history, we at SIGVARIS GROUP employ more than 1600 staff worldwide. We are committed to ensuring people feel good every day with high-quality and innovative offerings in the field of medical compression therapy. Our portfolio covers a wide range of needs and indications. Continuous development and innovation, as well as a consistent commitment to solutions that support our customers in all their activities, make us the preferred partner for all involved. At SIGVARIS GROUP, we have made it our mission to create an excellent working environment for our most valuable asset, our employees. Their talents, diversity, and commitment are crucial to our innovative strength and success.

Your tasks include:

• Independent and professional order processing from A to Z in Dynamics 365 and Salesforce
• Telephone and written support of our customers from the medical specialist trade in German, French, and Italian
• Ensuring professional customer communication – very good German skills as well as very good to native French skills are central for this role; Italian skills are an advantage
• Processing orders, returns, complaints, and demanding special cases
• Proper handling of orders in the circular and flat knitting area
• Coordination and close cooperation with the field service as well as internal interfaces such as logistics, production, and other specialist departments
• Active participation in the optimisation and digitalisation of our processes

Your profile:

• Commercial or medical basic training (e.g. MPA, pharmaceutical assistant, druggist, or comparable)
• Experience in the medical environment or customer service is an advantage
• Very good German skills as well as very good to native French skills; Italian skills are an advantage
• Quick comprehension and structured, efficient working style
• Enjoyment of direct customer contact and solving demanding special cases
• Team spirit, initiative, and sense of responsibility
• Motivation to learn new things and develop professionally
• Good IT user skills and ideally experience with Dynamics 365 and Salesforce

Our offer:

• Being part of an international company and contributing with varied tasks to people feeling good every day
• Independent work with plenty of room for personal and professional development
• Competitive salary & benefits as well as very good insurance coverage
• Good induction and support from supervisors and the team
• A company culture with flat hierarchies and an open, dialogue-oriented feedback culture

Are you interested in this exciting job?
Then send us your application documents.

Apply now

SIGVARIS AG - Gröblistrasse 8 - 9014 St. Gallen