Cluster Lead Financial Services & Client Partner UBS

Job Description:

Job scope

The strategic function is to create and manage long-term relationships with customers. Account professionals work as trusted advisors to shape solutions and solve our customers' most critical business problems. Members of this job family are accountable for overall profitable growth and exceptional delivery for all Financial Service customer in Switzerland.

Role Purpose

Own and drive the Financial Services business in Switzerland with full accountability for growth, profitability, and strategic client impact, with a particular focus on UBS as a flagship account.

Act as the senior executive face to the client, shaping transformation agendas and ensuring delivery excellence in a highly regulated environment.

Enhanced Job Scope

• Full P&L ownership for the Financial Services cluster in Switzerland (revenue, margin, growth, cost discipline)

• Lead and orchestrate end-to-end client engagement across consulting, engineering, and operations

• Position DXC as a strategic transformation partner, not just a service provider

• Drive “Run + Transform” agenda across Swiss banking and insurance clients

• Ensure regulatory-grade execution (FINMA, DORA relevance, outsourcing regulations, data sovereignty)

Responsibilities:
1. Client Leadership & UBS Ownership

• Act as Executive Client Partner for UBS, owning the full relationship across business, IT, and procurement stakeholders

• Build C-level trust (CIO, CTO, COO, CRO) and position DXC as a long-term strategic partner

• Define and drive a multi-year account strategy aligned with UBS transformation priorities (cost efficiency, platform modernization, AI, resilience)

• Lead large deal shaping and negotiation, including renewals, expansions, and transformation programs

• Ensure delivery excellence and client satisfaction (NPS, SLA/KPI adherence, risk mitigation)

2. Growth & Business Development

• Own book-to-bill >1 and sustainable revenue growth across Switzerland

• Identify and drive new logo acquisition (where relevant) and expansion in existing accounts

• Develop pipeline for FY+1 / FY+2, with focus on:

• Core banking & platform modernization

• Data & AI industrialization

• Cloud & infrastructure transformation (incl. hybrid strategies)

• Automation & cost optimization

• Leverage ecosystem partnerships (e.g. hyperscalers, platform vendors) to unlock growth

3. Delivery & Operational Excellence

• Ensure seamless collaboration between sales, delivery, and consulting

• Drive execution certainty in regulated environments

• Proactively manage risks, escalations, and financial performance

• Optimize delivery footprint (onshore/offshore mix) in line with regulatory constraints

• Champion quality, compliance, and audit readiness

4. Leadership & Team Development

• Lead and develop Account Executives, Client Partners, and Delivery Leaders in Switzerland

• Build a high-performance culture with clear accountability and ownership

• Coach teams on value selling, executive communication, and deal shaping

• Foster collaboration across DXC and Luxoft (“One FSI”)

5. Market Positioning & Thought Leadership

• Represent DXC in the Swiss Financial Services market

• Build executive relationships across the industry (clients, regulators, partners)

• Contribute to thought leadership (e.g. AI in banking, regulatory transformation, digital resilience)

• Position DXC as a trusted advisor in business & technology reinvention

Basic Qualifications:

• 15+ years experience in Financial Services / IT Services, including senior account or P&L leadership roles

• Proven track record managing large strategic accounts (ideally Tier 1 banks like UBS)

• Strong experience in regulated environments (banking, insurance, capital markets)

• Demonstrated success in driving growth, large deals, and turnaround situations

• Excellent stakeholder management at C-level

• Strong commercial acumen (pricing, contracts, margin management)

• Deep understanding of Swiss regulatory environment (FINMA)

• Fluent in English (German is a strong plus)

Thank you for taking time reviewing our job ad. If you are looking for a challenging and rewarding opportunity, please do not hesitate to apply. We are eager to learn more about you!

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