yellowshark
Baden
ICT Supporter & M365 Superuser
- 02 October 2026
- 100%
- Permanent position
- CHF 75 000 - 95 000 /year
- 5400 Baden
About the job
At yellowshark, you don’t just get a job, but access to opportunities that match your skills, goals, and professional development.
As an established Swiss personnel service provider, we connect qualified specialists and executives with suitable employers and exciting career opportunities. You benefit from our extensive network.
Through our internal platform, you gain access to carefully prepared job offers as well as a strong network of companies and professionals. We accompany you personally, jointly review suitable opportunities, and support you from the first consultation to contract signing.
- You specifically assess new requirements as a superuser for pragmatic feasibility within our existing system landscape, focusing on Digital Workplace and M365 with SharePoint Online.
- You actively promote modern formats such as Lunch & Learns and inspire employees on the topic of Future Workplace & Collaboration with a focus on M365 with SharePoint Online, documenting appropriately for employees.
- You work closely with Field Service, bridge to 2nd level support, and directly identify optimisation needs.
- You continuously develop our team processes as well as your own expertise as a superuser for our long-term progress.
- Furthermore, you have acquired practical knowledge in the following areas and topics:
- Several years of technically sound experience in IT support as well as expertise in the M365 & Digital Workplace environment.
- You are familiar not only with the standard apps (Teams, Outlook) but also understand the interplay of SharePoint, Copilot, OneDrive, Power Automate and have experience with ITSM suites.
- Experience with Confluence and Jira is an advantage or a strong technical interest to build up expertise.
- High empathy for employees, strong communication skills, and the ability to explain complex technical matters simply.
- The joy of not only solving problems but also inspiring people for new ways of working and independently designing training formats completes your profile.
- Contributions to further training
- Discounts on banking transactions and Reka money
- Free half-fare travelcard subscription for the SBB
As an established Swiss personnel service provider, we connect qualified specialists and executives with suitable employers and exciting career opportunities. You benefit from our extensive network.
Through our internal platform, you gain access to carefully prepared job offers as well as a strong network of companies and professionals. We accompany you personally, jointly review suitable opportunities, and support you from the first consultation to contract signing.
Responsibilities
- You competently resolve internal customer inquiries at the 1st level upon first contact and continuously optimise our service metrics.- You specifically assess new requirements as a superuser for pragmatic feasibility within our existing system landscape, focusing on Digital Workplace and M365 with SharePoint Online.
- You actively promote modern formats such as Lunch & Learns and inspire employees on the topic of Future Workplace & Collaboration with a focus on M365 with SharePoint Online, documenting appropriately for employees.
- You work closely with Field Service, bridge to 2nd level support, and directly identify optimisation needs.
- You continuously develop our team processes as well as your own expertise as a superuser for our long-term progress.
Profile
- You have a qualification in the field of computer science with proven further training in the M365 environment.- Furthermore, you have acquired practical knowledge in the following areas and topics:
- Several years of technically sound experience in IT support as well as expertise in the M365 & Digital Workplace environment.
- You are familiar not only with the standard apps (Teams, Outlook) but also understand the interplay of SharePoint, Copilot, OneDrive, Power Automate and have experience with ITSM suites.
- Experience with Confluence and Jira is an advantage or a strong technical interest to build up expertise.
- High empathy for employees, strong communication skills, and the ability to explain complex technical matters simply.
- The joy of not only solving problems but also inspiring people for new ways of working and independently designing training formats completes your profile.
Additional Information
- Competitive total compensation- Contributions to further training
- Discounts on banking transactions and Reka money
- Free half-fare travelcard subscription for the SBB
