Head of Customer Service

About the job

Your Tasks

• Overall responsibility for the customer service department, organisational and operational leadership of an experienced and efficient team
• Responsibility for the sustainable success of the service organisation and the
• Ensuring customer satisfaction
• Support in the deployment planning of service technicians
• Control of service reports, decision and control of billing to the customer
• Contact person for all customer concerns in customer service

 Requirements Profile

• Technical basic training as a polymechanic or automation technician with commercial further training
• Decisive and customer-oriented leadership personality with good manners and experience in a comparable position within the machinery industry
• Structured working method, reliable, knows how to set priorities correctly
• Confident correspondence in German and good communication skills in French, additional foreign languages such as English and/or Italian are an advantage

 We Offer

• We guarantee you thorough introduction and support in the task by long-standing and very competent team members.
• Interesting, varied and responsible activity
• Modern equipped workplace
• Attractive employment conditions

Have we aroused your interest? Then please send your application preferably by e-mail to our Head of HR, Mr Oliver Bärtschi.