Reservation & Service Centre Night Agent (m/f/d) 80-100%

21 May 2026
80 – 100%
Gamprin-Bendern

Job summary

Join b_smart services as a Night Service Coordinator! Be a vital part of our team providing hospitality and support.

Tasks

Handle all reservation inquiries via phone and email at night.
Serve as the main contact for guests during off-hours, assisting with check-ins.
Coordinate with teams to ensure smooth operations and service.

Skills

Completed hotel or tourism training; experience in hotel reservations.
Proficient in PMS and OTA extranets like Booking.com.
Strong communication skills and a sense of hospitality.

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About the job

Are you an organisational talent with a passion for hospitality and enjoy working at night? Do you keep an overview even during quiet hours and are the reliable contact person for our guests? Then we are looking for you for our digital Service Centre at night!

Your mission with us:

You process and monitor all incoming reservation requests during the night by telephone, e-mail, via OTA platforms and direct bookings.
You are the central point of contact for our guests outside regular reception hours and provide telephone support for check-in questions or problems.
You coordinate between our digital reception, our partner businesses as well as the housekeeping and commercial teams to ensure a smooth process.
You carefully record, update and check reservations in the Property Management System (PMS).
You monitor room availability and ensure optimal occupancy.
You independently and solution-orientedly handle complex written enquiries and special cases.
You ensure professional guest service – even without direct personal contact – and are the "voice of the house" at night.

Your qualities that inspire us:

Completed training as a commercial clerk EFZ in the hotel-gastro-tourism sector or as a hotel communication specialist EFZ.
Initial experience in hotel reservations or front office, ideally in night shifts.
Knowledge of hotel reservation systems (e.g. Apaleo or comparable PMS).
Confident handling of Microsoft Office as well as OTA extranets (e.g. Booking.com, Expedia).
Professional telephone manner and a strong sense of hospitality – even at night.
Independent, structured and responsible working style.
High reliability and resilience during night hours.
Very good German and English skills, additional languages are an advantage.

Because giving is just as important as receiving:

Attractive employee and Family & Friends rate - treat yourself or your loved ones to a little break
Exclusive discounts at over 150 attractive partner companies via Swibeco
Free use of our fit & well offers - stay healthy and relaxed, right here in our house
Unlimited free drinks – water, tea and coffee are available to you at any time.
Loyalty pays off: We reward you with recruitment and length of service bonuses
Individual training and development opportunities - we support you in developing your talents

Apply now - we look forward to getting to know you!

Corina Grabmann
Head of Human Resources
b_smart services
Telephone:+423 222 78 19