Clerk for Everyday and Moving Assistance (80%)

About the job

Pro Senectute Canton Lucerne actively promotes the independence and quality of life of senior citizens. As a non-profit organisation, we support people of AHV age and their relatives with central services in the areas of social counselling, fiduciary+taxes, home assistance, municipal/project advice, as well as education+sport.

In the area of home assistance, we are looking for you from 1 January 2027 or by arrangement as

Clerk for Everyday and Moving Assistance (80%)

Your tasks

• Ensuring the acceptance, processing, and execution of everyday and moving assistance orders (including on-site needs assessment)
• Accurate recording of customers and orders
• Coordination of assignments with our assistants, customers, relatives, partner organisations such as moving and cleaning companies, institutions, internal departments, as well as authorities and administrations
• Verification and recording of the assistants’ working hours
• Accounts receivable including dunning
• Creating and updating documentation of workflows
• General administrative tasks
• Introduction and support of assistants
• Administrative support of the department management

Your profile

• Commercial employee with EFZ
• Enjoyment and empathy in dealing with older people
• Reliable, trustworthy, and flexible personality
• Team player with independent and efficient working style
• Good coordination and organisational skills
• Very good IT skills (M365)
• Fluency in oral and written expression
• Valid driving licence
• Own car advantageous
• Knowledge in the non-profit/social sector desirable

Our offer

• Varied activity with high personal responsibility
• Meaningful task with an attractive employer in the NPO environment
• Work in a committed and dynamic team
• Support and guidance by professionals
• Exchange of experience and training courses
• Free participation in various events of Pro Senectute Canton Lucerne

We look forward to receiving your application (including a cover letter).

Contact and information
Pro Senectute Canton Lucerne, Home Assistance, Yvonne Kretz, Telephone 041 226 19 77, www.lu.prosenectute.ch