ICT Supporter (80 - 100 %)

About the job

commIT shapes the digital working world of the cities of Aarau and Baden as well as other public-law institutions. Together with our customers, we provide IT solutions for their specialist departments and ensure reliable operation and competent support. Our team consists of around 30 employees and one apprentice.

For our Operations department, we are looking for an

ICT Supporter (80–100 %)

Do you enjoy solving technical problems and supporting people in their digital workday? With us, you will ensure as part of a team that our customers can work reliably with a modern ICT infrastructure.

Your tasks

• Operation, monitoring and support of our ICT systems – especially Azure AD and Intune with MDM, MAM and Autopilot
• Management of mobile devices, modern workplaces and printers in the enterprise environment as well as ensuring their reliable use
• Analysis of errors, proactive problem solving and development of sustainable solutions for stable operation
• Checking the availability and performance of our services, networks and applications as well as joint optimisation within the team
• Supporting our users with hardware, software and network problems as well as targeted fault analysis and escalation if necessary
• Installation and maintenance of workplace systems as well as ensuring access to servers, network components and peripheral devices
• Implementation and maintenance of installation and configuration specifications in our knowledge platform Confluence in compliance with internal guidelines
• Timely and reliable processing and follow-up of support tickets in compliance with agreed service levels (SLAs)
• Use of PowerShell for simple software packaging, for example with PSADT, to support software distribution.

Your profile

• Completed IT training or a comparable qualification as well as practical experience in ICT support
• Knowledge of Azure AD, Intune and Microsoft 365 as well as sound knowledge in enterprise management of smartphones, tablets, laptops and printers
• Proactive mindset, an eye for improvement potential and enjoyment of personal development and teamwork
• Experience in system monitoring and performance analysis as well as familiarity with ITSM processes and working according to SLAs
• Flexibility, curiosity about new technologies and willingness for continuous training
• Knowledge of scripting languages such as PowerShell and experience with simple software packaging are a plus.

What to expect

• Room to help shape: Contribute your own ideas and actively drive innovation and continuous improvements
• Professional development: Use skills purposefully, deepen knowledge and keep it up to date
• Good working conditions with an attractive employer.

Sounds like your next step? We look forward to your application. For questions about the position, please contact Riccarda Stampa, Head of Operations, at 062 559 66 40.