Support Expert

About the job

Turn your passion into meaningful work

Joining Infomaniak means becoming part of a leading technology company where you are surrounded by the best talents to develop ethical and sovereign cloud and productivity solutions.

Infomaniak is the company behind SwissTransfer and a trusted partner for leading organisations: international institutions such as the United Nations, media like France Télévisions, iconic events such as the Montreux Jazz Festival and the Annecy Festival, as well as central banks, major cities and security authorities across Europe.

As an independent company, B Corp-certified and repeatedly awarded for its data centres that push the boundaries of energy efficiency and recovery, Infomaniak is living proof that another kind of digital world can be built: sovereign, sustainable and with a positive impact on the local economy. Here your passion becomes meaningful work: you develop with great autonomy, take on real responsibility and contribute to projects that reach millions of people.

We are looking for a:

Support Expert

Support is a profession in transition.

AI takes over repetitive requests – and that is good news: it leaves more time for what really matters. We are looking for people who want to be at the heart of this change, rather than just endure it.

What we really seek

We are not looking for someone who just handles tickets. We want someone who understands that every complex interaction is an opportunity to improve our services – and who is eager to build this together with us.

Specifically: a person who is technically skilled at heart, curious and independent, and who does not see support as a temporary job but as a genuine, constantly evolving profession.

What you will do

• Handle complex cases: advanced configurations, reproducible errors, critical incidents
• Work directly with the technical and product teams to provide feedback from practice
• Contribute to expanding knowledge bases, processes and AI tools used in support
• Support our most demanding customers (SMEs, developers, professionals) with high expertise
• Help shape what high-quality support at Infomaniak will mean in three years

Desired profile

• Solid technical foundations: Linux, web hosting, DNS, emails, network knowledge
• Experience in technical support or system administration
• Excellent written communication skills in German (English and French are an advantage)
• Familiarity with AI tools – you already use them and want to understand their limits
• Genuine intellectual curiosity for the tech sector and sovereign cloud

Why Infomaniak:

• At Infomaniak, you work every day in a supportive environment that balances with your private life and is highly stimulating – with people who are up to date in their field and engaged, attentive and passionate about their work.
• Because we value work-life balance, you benefit from flexible working hours, up to 2 days of home office per week and compensation for all overtime.
• Meet diverse people regularly in a friendly atmosphere at very frequent company events (afterwork, ski trips, bike tours, theatre, etc.).
• Develop yourself in an original working environment where meeting rooms are carefully designed to foster inspiration and collaboration.
• Enjoy numerous other benefits such as an annual mobility bonus to promote sustainable mobility, a fitness room to keep fit, provision of bikes and e-scooters, cosy break areas (quiet room, video games and arcade machines, pinball, table football, etc.), excellent accident and daily allowance insurance and other surprises.

At Infomaniak, we are committed to diversity, equality and inclusion in the workplace. Our job offers are open to all and all applications are treated equally – regardless of gender, origin, religion, sexual orientation or disability of the candidates.