ICT Supporter

About the job

Do you enjoy helping people with IT problems, keeping track even with multiple requests, and like working in a customer-oriented support role?

Then we should get to know each other.

🏢 About ITeasy

ITeasy is the external IT department for small and medium-sized enterprises. We support our customers in daily IT operations, resolve support requests, and manage their workstations, Microsoft 365 environments, networks, and other IT systems.

Our customers appreciate the personal, straightforward, and reliable support. We are a small, family-like team with short decision-making paths and value pragmatic solutions and a pleasant collaboration.

👩 💻 Your role at ITeasy

As an ICT Supporter, you are one of the first points of contact for our customers. You receive their concerns by phone, email, and through our ticket system, understand the actual problem, and ensure they receive prompt and friendly support.

You resolve many requests independently. For more complex cases, you document the key information clearly and hand over the ticket to our System Engineers. You keep an eye on open issues and ensure our customers are reliably informed.

This position suits you particularly well if you enjoy working operationally, appreciate direct contact with people, and feel comfortable in a versatile support function.

🛠️ Your tasks

• Receiving and processing support requests by phone, email, and ticket system
• Analysis and resolution of faults in first-level support
• Supporting our customers via remote access, in the office, and occasionally on-site
• Setting up computers, user accounts, Microsoft 365 applications, printers, and mobile devices
• Assisting with onboarding and offboarding of our customers’ employees
• Managing users, permissions, and standard applications
• Installing and updating hardware and software
• Documenting processed requests and solutions
• Coordinating and forwarding more complex cases to our System Engineers
• Participating in smaller rollouts, workstation changes, and customer projects

✅ What you bring

• Completed training as an ICT specialist EFZ, computer scientist EFZ platform development, or a comparable IT qualification
• Alternatively, several years of practical experience in IT support or helpdesk
• Enjoyment of daily contact with customers and solving concrete user problems
• Fluent spoken and written German and English skills
• Friendly, patient, and clear communication
• Reliable, careful, and structured working style
• Ability to correctly classify customer concerns and ask targeted questions
• Basic knowledge of Microsoft 365 and Windows clients
• Willingness to learn new things and keep your support knowledge up to date
• Team spirit and a down-to-earth, straightforward manner

💻 Topics you will work with

You don’t need to master everything yet. Solid basics, willingness to learn, and enjoyment of support are important:

• Microsoft 365, Outlook, Teams, and OneDrive
• Windows workstations and user accounts
• Entra ID and basic user management
• Computers, notebooks, printers, and mobile devices
• Network, WLAN, and VPN basics
• Endpoint security, updates, and patch management
• Backup, telephony, and other SME applications
• Ticketing, documentation, and remote support

🎯 What to expect at ITeasy

• A versatile position with a clear focus on IT support
• A small, family-like team with short paths
• Direct contact with various SME customers
• Varied support cases and modern IT environments
• Support from experienced System Engineers
• A straightforward company culture and direct communication
• 5 weeks’ holiday

📩 Interested?

If you enjoy supporting people, solving technical problems step by step, and recognise yourself in a versatile IT support role, we look forward to your application.

Send us your CV and a few personal lines about yourself. We look forward to getting to know you.