IT 1st Level Support

About the job

Have you completed training or studies in computer science or business informatics and want to combine first-level support, modern hardware, and cloud workplace solutions? Then I have just the right opportunity for you at a leading Swiss digital and platform company!

IT 1st Level Support

About the Position

As a 1st Level Support Specialist, you will be the central interface between internal users, modern workplace technologies, and external hardware partners, taking on the following tasks:

Your Responsibilities

• Everyday First Aid: You assist colleagues via ticket simply with questions about Mac and Windows.
• Hardware & Onboarding: You prepare new MacBooks and Dell laptops so that new team members can get started from day one.
• Remote Support: If someone needs help while travelling or working from home, you connect easily via Workspace ONE.
• Daily Tools & Logins: You are the helping hand when there are minor issues with Google Workspace, Notion, or Okta.
• Hardware Exchange with Dell: If a device malfunctions, you quickly and easily organise the exchange or repair.
• Partner Coordination & Project Collaboration: You communicate directly with manufacturers like Dell and Microsoft and actively contribute to workplace projects.

Requirements

• Education: Degree in (business) informatics or comparable IT qualification (motivated career changers with enterprise IT experience are also welcome).
• Professional Experience: Initial practical experience in first-level support, helpdesk, or client management in an enterprise environment.
• Technical Know-how: Good knowledge of Windows and macOS systems; experience with Workspace ONE, Google Workspace, or Okta is a plus.
• Language Skills: Business fluent German and English (at least C1).
• Personality: Strong communication skills, empathy, patience in user contact, as well as a curious and solution-oriented working style.

Your Benefits

• 6 weeks holiday after permanent employment
• Flexible trust-based working hours
• Modern office with great views in Zurich-Oerlikon
• Leadership culture without micromanagement
• Attractive development and career advancement opportunities
• International team events & team trips
• Fresh fruit basket & modern workplace equipment

Our Recruitment Process

This recruitment process is conducted by Academic Work and it is the wish of our partner company that all questions regarding the position be directed to Academic Work.

Our selection process is ongoing. The job advertisement may be closed before the hiring process is completed once we have moved on to the next recruitment phase. The process includes two tests: a personality test and a cognitive test. These tests are procedures to find the right talents for the right position as well as to enable equality, diversity, and a fair process.