Business Expert Reception Area - Innovation & Quality

About the job

FER CIAM — People at the heart of social services

FER CIAM is the Geneva agency of the largest interprofessional Swiss AHV fund FER Geneva, created by FER Geneva and fully integrated into its ecosystem of services for member companies.

With nearly 47,500 affiliates — including companies and self-employed individuals — it is one of the key players in social protection in French-speaking Switzerland.

On a daily basis, its teams manage the collection of 2.425 billion CHF in AHV and unemployment insurance contributions, as well as the payment of more than 876 million CHF in AHV, IV benefits and loss of earnings allowances. In parallel, they ensure the administration of family allowances and the application of collective labour agreements.

A demanding technical scope, serving thousands of companies and their insured persons — where each file has a direct impact on the professional and social life of the people concerned.

Job Description

Your mission:

You play a central role in the continuous improvement of processes, the evolution of business tools and the digital transformation of our activities. As a true interface between business teams and IT partners, you ensure the quality, compliance and efficiency of processes while guaranteeing that IT solutions meet user needs.

Your responsibilities

· Business expertise and quality

· Manage a portfolio of individual accounts in accordance with DCACI directives

· Analyse and process disputes regarding individual accounts

· Reconstruct salary declarations

· Correct entries on individual accounts for prescribed years

· Ensure compliance with legal, regulatory requirements and internal directives.

· Contribute to the drafting, harmonisation and evolution of business processes and procedures.

· Digital transformation and tool management

· Act as an interface between business teams, the IT department and IT partners.

· Participate in the evolution of business applications, definition of requirements, testing phases, deployments and migration projects.

· Coordinate incident follow-up and contribute to finding solutions adapted to operational needs.

· Continuous improvement and support

· Identify optimisation opportunities and propose process and tool improvements.

· Develop user guides, documentation and procedures related to business applications.

· Train and support colleagues in the use of tools and new features.

· Contribute to measuring and monitoring the effectiveness of implemented improvements.

· Collaboration and communication

· Ensure coordination and information flow between various internal and external stakeholders.

· Participate in working groups and cross-functional bodies as a business referent.

· Support teams in resolving operational issues and ensure a quality experience for insured persons and affiliates.

Profile sought

Your profile

· Commercial employee CFC or equivalent training.

· Federal diploma as a social insurance specialist, an asset.

· Proven experience in social insurance.

· Experience participating in IT projects (testing, deployments, application evolutions or migrations), an advantage.

· Excellent command of IT tools and strong interest in digital solutions.

· Very good analytical, synthesis and organisational skills.

Your strengths

· Ability to link business needs and technical solutions.

· Continuous improvement mindset and quality orientation.

· Interpersonal ease and excellent communication skills.

· Service and client relationship sense, team spirit and collaborative approach.

· Ability to manage multiple files and projects simultaneously in a changing environment.

· Autonomy, rigour, proactivity and synthesis skills.