Back of House Assistant

We are recruiting a Back of House assistant for our pop-up store in Gstaad!

Your mission with us will focus on 2 pillars:

STOCK

As a stock assistant, you keep an accurate record of inventory and stocktaking and ensure that the store's stock rooms are always organised and tidy. You are proactive in organising stock in the back office as well as on the sales floor, and you propose optimisation ideas.

Main responsibilities

- Be versatile by acting as a link between the back-office stock and the sales floor.

- Ensure the daily receipt of products (opening boxes, labelling, security marking) and carry out quality checks on all products upon receipt.

- Store goods in the correct place in the stock and rearrange the sales area.

- Ensure that stock is well organised and optimised in accordance with the store's internal procedures.

- Manage daily transfer requests from store staff and other boutiques.

- Prepare and participate in inventories.

- Analyse and assist the store manager and the designated stock manager in resolving discrepancies related to rolling inventories.

- Prepare stock for the launch of new collections and collaborate with the Visual Merchandising team.

- (?) Support the store in preparing sales (re-labelling, stock reorganisation).

- Support the sales team by bringing merchandise when necessary or tidying fitting rooms during busy periods.

- Assist with packing and packaging sold products.

CASH DESK

As a cashier assistant, you will provide excellent customer service and help the store team carry out daily transactions.

Main responsibilities

- Manage the point of sale system at designated times (depending on the team).

- Ensure transactions are completed accurately and within the allotted time.

- Verify all credit card conditions, such as the customer's signature on the back of the card and the signature on the payment slip.

- Calculate and record transaction totals at the end of the day.

- Execute and compile the closing report.

- Ensure there is sufficient cash in the till before the store opens.

- Count the cash at the start of each shift to ensure amounts are correct and there is enough change available.

- Issue sales invoices. Obtain store manager approval for issuing refunds and credit notes.

- Review quotas by category by checking the purchase history of all transactions before issuing an invoice to the customer.

- Monitor inventory of transaction supplies (e.g., sales slips, carbon rolls, invoice holders) and arrange timely replenishment.

- Follow procedures to prevent theft and fraud in the store and avoid security breaches.

- Maintain a clean and tidy point of sale.

You are motivated by...

- The world of fashion and luxury

- Tasks requiring precision and a high level of organisation

- Working in a highly collaborative and fast-paced environment

- Opportunities for learning and development

What you can bring to the team...

- Good communication skills

- A meticulous nature and attention to detail

- A strong sense of customer service

Required qualifications

- Minimum secondary school diploma.

- 2 to 3 years of experience in retail

- Experience in luxury fashion is a plus

- Ability to work in an organised and independent manner to support the sales team.

- Disciplined and honest

- Able to cope with retail working hours: working weekends and public holidays.

- Excellent written and oral communication skills

- English is essential.

At CHANEL, we are committed to creating an inclusive culture that fosters personal fulfilment and contributes to collective progress. We believe that the uniqueness of each individual enhances the diversity, complementarity, and efficiency of our teams. Therefore, we do not discriminate based on unique attributes, including gender, marital status, pregnancy, age, physical characteristics, and disability. We strongly encourage you to apply, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for a sales assistant for our Ephemeral Boutique in Gstaad!

Your task with us will focus on 2 pillars:

STOCK

As a stock assistant, you keep accurate records of stock and ensure that the boutique's stock rooms are always in an orderly and tidy state. You are proactive in organising stock in the back office as well as on the sales floor and suggest optimisation ideas.

Main tasks

- You are versatile, acting as a link between the back-office stock and the sales floor.

- Ensure the daily receipt of products (opening boxes, labelling, security labelling) and carry out quality checks on all products upon receipt.

- Store goods in the correct place in the stock and tidy the sales areas.

- Ensure that the stock is well organised and optimised according to the boutique's internal procedures.

- Manage daily transfer requests from boutique staff and other boutiques.

- Prepare and participate in inventories.

- Analyse and support the boutique manager and the responsible stock manager in resolving discrepancies related to ongoing inventories.

- Prepare stock for the introduction of new collections and collaborate with the Visual Merchandising team.

- (?) Support the boutique in preparing sales (re-labelling, stock reorganisation).

- Support the sales team by bringing merchandise when needed or tidying fitting rooms during peak times.

- Assist with packing and packaging sold products.

CASH DESK

As a cashier, you provide excellent service to customers and support the boutique team in handling daily transactions.

Main tasks

- Manage the point-of-sale system at specific times (depending on the shift).

- Ensure transactions are completed correctly and promptly.

- Check all credit card conditions, such as the customer's signature on the back of the card and the signature on the payment slip.

- Calculate and record total transactions at the end of the day.

- Execute and create closing reports.

- Ensure there is enough cash before the boutique opens.

- Count cash at the start of each shift to ensure amounts are correct and sufficient change is available.

- Issue sales invoices. Obtain boutique manager approval for refunds and credit notes.

- Review quotas by category by checking the purchase history of all transactions before issuing an invoice to the customer.

- Monitor inventory of transaction supplies (e.g., sales slips, carbon paper, invoice holders) and arrange timely replenishment.

- Follow procedures to prevent theft/fraud in the boutique and avoid security breaches.

- Maintain a clean and tidy point of sale.

You are passionate about...

- The world of fashion and luxury

- Tasks requiring accuracy and a high level of organisational talent

- Working in a very collaborative and fast-paced environment

- Opportunities to learn and develop

What you bring to the team...

- Good communication skills

- Careful working style and an eye for detail

- Strong sense of customer service

Qualifications

- At least secondary school diploma.

- 2-3 years of experience in retail

- Experience in luxury fashion is a plus

- Ability to work organised and independently and support the sales team

- Disciplined and honest

- Ability to cope with retail working hours: working weekends and public holidays

- Excellent written and oral communication skills

- English is a must

At CHANEL, we strive to create an inclusive culture that promotes personal development and contributes to collective progress. We believe that the uniqueness of each individual increases the diversity, complementarity, and efficiency of our teams. Therefore, we do not discriminate against anyone based on their special characteristics, including gender, marital status, pregnancy, age, physical traits, and disability. We strongly encourage you to apply, as we value the perspective, experience, and potential you can bring to CHANEL.