Zürich
Head of Market and Customers (80%-100%)
- 04 July 2026
- 80 – 100%
- Permanent position
- Zürich
Job summary
Certas is the Swiss leader in professional alarm management. Join us for a rewarding career in a supportive environment.
Tasks
- Lead the 'Market and Customers' department with about 20 employees.
- Develop market strategies and customer services with the Lausanne office.
- Ensure effective market operations and professional customer management.
Skills
- Experience in sales management and customer administration required.
- Strong leadership and coaching abilities essential.
- Proven skills in digital innovation and process optimization.
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About the job
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Welcome to Certas – the Swiss market leader for professional alarm management. As a subsidiary of Siemens Switzerland AG and the Securitas Group, we rely on state-of-the-art technology, highest quality and absolute reliability. Day by day, we take the decisive step ahead so that people can feel safe in their homes, during their leisure time and at work. In our certified alarm centres in Zurich, Lausanne and Lugano, our employees ensure that everything runs smoothly in an emergency – for private households, companies and the public sector.
Head of Market and Customers (80%-100%)
YOUR MISSION WITH US
You lead the "Market and Customers" department (approx. 20 employees) and are responsible for the strategic and operational development of sales and customer administration
You continuously develop market approach, customer strategy and service offering together with the Lausanne office and open up new business opportunities
You ensure effective and efficient market approach as well as professional customer management in day-to-day business and implement budget and annual targets purposefully
You manage collaboration with sales partners, major customers and internal organisational units and ensure high data and service quality
You lead, empower, coach and develop your team and promote a performance-oriented, open team culture
You ensure continuous optimisation of processes, key figures and quality standards and drive innovation and digitalisation forward
You act as a sparring partner for the management and represent Certas towards customers, partners and in the market
WHAT WE OFFER
Responsible key role with direct influence on the market and customer development of Certas AG
High scope for design in a growing, meaningful and security-relevant environment
Close collaboration with management on strategic matters as well as with sales partners, major customers and other Certas locations
