IT Supporter (Level 1 / Level 2) 80-100% (m/f/d)

About the job

UCC COFFEE is one of the world’s five largest coffee roasters. Our claim is the highest quality, which is why we master the entire process from cultivation to the cup. UCC COFFEE is a family business with Japanese roots. Perfect coffee, sustainability, and long-term strategies are more important to us than short-term profit.

UCC COFFEE SWITZERLAND is the regional organisation for Germany, Austria, and Switzerland. Despite our size, we are regionally anchored: we operate three roasteries in Switzerland and maintain our traditional Swiss brands. We are the market leader in retail own brands and compatible capsules, a strong partner for the gastronomy sector with the Total Coffee Solution, and bring the best coffee to many Swiss offices with the Office Coffee Solution.

Ensure smooth IT and inspire with your service!

You are technically skilled, enjoy finding solutions, and take pleasure in supporting employees with technical challenges? You want to work in a versatile corporate environment and ensure that our IT in the office and production runs reliably?

Then you are exactly right with us.

To strengthen our IT department, we are looking for a committed and solution-oriented personality as:

IT Supporter (Level 1 / Level 2) 80-100% (m/f/d)

Your mission: Ensure IT support and create solutions

As the central local IT contact person, you support around 130 employees at our Swiss locations. You ensure smooth IT operations and are the first point of contact for technical questions and faults – both in the office and in production, packaging, and warehousing.

Your main tasks include:

• Independent handling of IT requests and faults in 1st and 2nd level support
• Support with hardware and software issues as well as management of Windows workstations and Microsoft 365
• Administration of user accounts, access rights, and permissions as well as IT-side support for onboarding and offboarding
• Support of printers, mobile devices, barcode scanners, and other production-related IT equipment
• Initial fault analysis and support with network and connection problems
• Coordination and collaboration with external IT service providers for more complex faults
• Documentation and follow-up of support cases as well as active participation in optimising our IT services
• Support in implementing IT security policies and technical improvements

With your technical know-how, independent working style, and strong service orientation, you ensure that our employees can work efficiently – both in the office and in production.

What you bring

• Completed training in IT (e.g. IT specialist EFZ, ICT specialist EFZ) or comparable qualification
• Ideally 3–5 years of professional experience in IT support or a comparable role
• Good knowledge of Microsoft Windows, Microsoft 365, and Active Directory / Entra ID
• Experience in fault analysis and resolution of hardware and software issues
• Knowledge in networks and IT infrastructure, as well as experience in a production, industrial, or logistics environment is an advantage
• Independent, structured, and solution-oriented working style; strong service orientation and enjoyment in dealing with different stakeholders
• Very good German skills, good English skills, French skills complete your profile
• Driving licence category B is an advantage

What to expect from us

• Versatile range of tasks with high personal responsibility
• A central role as local IT contact person for our Swiss organisation
• Opportunity to actively shape and further develop our IT services
• Dynamic, international working environment
• Short decision-making paths and uncomplicated collaboration
• Internal and external development and training opportunities

Ready for your next challenge?

You want to apply your IT knowledge, master technical challenges, and ensure that our employees can work optimally every day? Then we look forward to getting to know you!