Bürgenstock Resort
Bürgenstock, Luzern
Assistant Quality & Development Manager 100% (m/f)
- 29 August 2026
- 100%
- Permanent position
- German (Fluent), English (Fluent)
About the job
by arrangementAssistant Quality & Development Manager 100% (m/f)
by arrangementAn icon of Swiss hospitality and a legend since the sensational opening in 1873. Located on the Bürgenberg, a 500-metre-high rock outcrop in Central Switzerland, the Bürgenstock Resort Lake Lucerne is characterised by bold design, groundbreaking sustainability, breathtaking landscapes and state-of-the-art leisure facilities. Around 700 employees from 54 nations ensure excellent hospitality and provide the perfect setting for moments beyond imagination.
Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior) and the Taverne 1879 (3*) are available to guests. Each of these establishments knows how to create a unique atmosphere. Twelve restaurants, lounges and bars showcase culinary excellence; in the award-winning Bürgenstock Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The resort is not only a dream destination for travellers from all over the world but also a workplace with an excellent corporate culture.
For the third consecutive year, the Bürgenstock Resort received the official certification as a "Great Place to Work" in Switzerland – an award that fills the entire team with pride.
To strengthen our team, we are looking for the following position by arrangement:
This role includes ensuring cleanliness and preservation of value throughout the house, inspecting rooms and public areas, and coordinating all housekeeping tasks. You are responsible for instructing employees, supporting ongoing training, and thus ensuring guest satisfaction. Quality assurance: supporting and partially leading regular quality checks of guest rooms, public areas and back-of-house areas according to Forbes and LQA standards. Analysing inspection results, guest feedback and audit outcomes to identify trends, risks and improvement potentials. Assisting in the preparation, execution and follow-up of Forbes and LQA audits. Training & development: supporting the coordination and implementation of training programmes for housekeeping staff with a focus on luxury service standards and operational excellence. Conducting coaching, on-the-job training and refresher courses. Supporting leadership development initiatives for supervisors and coordinators. Operational support: sparring partner for housekeeping supervisors and operational support during high occupancy or special events. Reporting & compliance: assisting with quality reports, audit follow-ups and compliance with hygiene, safety and sustainability standards.
You have completed training as a hotel specialist or a comparable qualification, further training as a vocational trainer, several years of experience in housekeeping as well as leadership experience in the hotel industry – ideally in the luxury segment – and convince with your high initiative, professional appearance and fluent German and English skills. Professional experience in a comparable position is an advantage.
In addition to a modern workplace, you benefit from numerous attractive employee offers and discounts. The staff house has its own fitness studio, a TV lounge, a billiard room and a library. Furthermore, you enjoy discounts in our restaurants as well as preferential conditions for you, your family and friends for overnight stays in our hotels. Other benefits include discounts for tennis, golf, sports equipment, insurance, group courses and REKA checks.
We also support your mobility: travel by public transport is financially supported, and parking spaces are available at attractive conditions.
We invest in your future: with access to the Beekeeper employee app, diverse training opportunities, internal development possibilities and first-class career prospects, we create the framework for your personal and professional development.
You can look forward to the chance to be part of a world-class resort, actively contribute to shared success and continuously develop in an inspiring environment.
We look forward to receiving your complete application documents with a cover letter, references and photo.
Awards:
Swiss Location Awards "Switzerland's Best Meeting Location"
World Spa Awards "Switzerland's Best Hotel Spa 2025"
LHW Membership Awards "Sustainability Leader"
Great Place To Work 2025
The New York Times' "52 Places to Go in 2018"
Travel + Leisure "500 List 2021"
Handelszeitung "Best Employer
in the Hospitality Sector 2023"
Connoisseur Circle
"Best Gourmet Hotel"
MICHELIN Wellness Award "Best Wellness Hotel"
GALA Spa Awards "Best Spa Concept"
MICHELIN Keys "3/3 Keys"
BÜRGENSTOCK HOTELS AG
Melanie Alvarino
HR Business Partner
Bürgenstock 30
6363 Obbürgen
Telephone +41 41 612 61 61
