Head of HR Operations

About the job

Company Introduction

The Swatch Group Services Ltd is a dynamic company within the Swatch Group that provides high-quality services to Group entities worldwide in the fields of logistics, customer service, quality management, real estate, and precious stones.

The company is part of the Swatch Group, the world’s largest watch manufacturer, which includes 16 brands: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch, and Flik Flak.

You will work in a dynamic environment where expertise, digital tools, team spirit, and quality requirements come together daily. We are looking for a motivated person to join the adventure as:

Head of HR Operations

Job Description

The Head of HR Operations is responsible for the strategy, governance, and performance of the entire HR Operations function. He/she ensures the accuracy, reliability, and timeliness of payroll processing, as well as compliance with applicable legal, fiscal, and social obligations.

In this role, the Head of HR Operations oversees all end-to-end Payroll activities, ensures data and process quality, implements necessary controls, and guarantees risk management related to payroll processes. He/she actively monitors regulatory changes and ensures continuous adaptation of practices and procedures to legal and organisational developments.

As a team leader, he/she develops the skills of team members, fosters a culture of performance, collaboration, and operational excellence, and supports organisational changes.

In close collaboration with HR, Finance teams, and other stakeholders, he/she provides relevant analyses and reports to support decision-making and corporate governance.

Main Responsibilities

• Define and manage the strategy, governance, and performance of the HR Operations function.
• Ensure the accuracy, timeliness, and compliance of payroll processing as well as adherence to legal, fiscal, and social obligations.
• Lead, support, and develop the Payroll team to ensure a high level of service quality and expertise.
• Manage internal controls, audits, and risk management related to Payroll activities.
• Provide management with analyses, performance indicators, and recommendations to support decision-making.
• Drive continuous improvement, digitalisation, and transformation initiatives of Payroll processes and systems.

Profile

• Proven experience in payroll management and leading a Payroll function, ideally in a structured, multi-entity, or group environment.
• Excellent knowledge of Swiss labour law, social security, payroll taxation, and applicable collective labour agreements.
• Demonstrated experience in managing, developing, and supporting a Payroll team while promoting performance and service orientation.
• Strong experience in defining and optimising payroll processes, implementing internal controls, and enhancing operational efficiency.
• Excellent organisational skills, sense of priorities, and ability to manage critical activities within deadlines and quality requirements.

Required Skills

• Higher education (Bachelor and/or Master) in Human Resources, Business Management, Finance, Accounting, Economics, or equivalent field.
• Specialised or additional training in Payroll, social security, or human resources management (e.g. Federal HR Specialist Diploma, Social Security Manager Certificate, or equivalent training) is an asset.
• Certification or additional training in project management, process digitalisation, HRIS, or management is advantageous.

Languages

French as main language; very good command of English essential; good knowledge of German highly appreciated.

Workplace

Contact Person