Customer Service Advisor (m/f/d) 100%

About the job

We are one of the leading garages in Northwestern Switzerland, an official partner of the brands Renault, Dacia, Alpine, BYD, Ford, Alfa Romeo, Jeep, Fiat and Abarth, and operate as a family business with over 180 employees at 8 locations, also active in the bodywork sector and parts wholesale.

For our customer service, we are looking for a committed and experienced

Customer Service Advisor (m/f/d) 100%

Your tasks:

• Appointment scheduling considering optimal workshop utilisation and parts availability, and management of the replacement vehicle fleet
• Responsibility for timely invoicing of workshop orders
• Co-responsibility for timely work allocation and final workshop inspection
• Co-responsibility for parts ordering in the parts warehouse
• Responsibility for the operational and traffic safety of customer vehicles within the scope of the repair work to be carried out
• Leadership, guidance and motivation of customer service advisors and trainees
• Co-responsibility for customer satisfaction values measured by the importers
• Co-responsibility in the warranty process

Your profile:

• You have continuously furthered your education.
• You have at least 3 years of experience in customer service.
• You possess good IT skills and are familiar with the relevant digital industry systems.
• You think and act according to business management principles, are strong in communication and enjoy cross-departmental company development.

What we offer you:

An exciting role in a dynamic family environment that guarantees versatility. In addition, flexible working hours and an open, team-oriented corporate culture.

Have we sparked your interest? Then we look forward to receiving your application documents in digital form.

to the advertisement