Digital Workplace Technologies Leader / IT Services Manager (m/f/d)

About the job

As Digital Workplace Technologies Leader / IT Services Manager (m/f/d), you are responsible for a high-quality digital workplace experience for employees in Switzerland, lead the onsite support team operated by external service providers including the IT lounge, and ensure the operation of modern, secure, and reliable workplace technologies. In parallel, you coordinate the local delivery of centrally managed workplace services, such as service desk, device lifecycle services, collaboration platforms, mobile services, and printing solutions. In close cooperation with the Country DTPS Director and central teams, you ensure compliance with global standards and continuous improvement of the workplace experience.

YOUR NEW RESPONSIBILITIES

• You lead and develop the digital workplace technologies team operated by external service providers and promote a strong service and customer orientation
• You are the central IT contact for the local business regarding workplace technologies and employee experience
• You closely align local priorities with the Country DTPS Director and central teams and ensure the implementation of the global IT strategy
• You ensure the smooth provision and use of central workplace services such as service desk, device lifecycle services, collaboration platforms, mobile services, and printing solutions
• You are responsible for compliance with IT service management processes (incident, request, change, problem) as well as cybersecurity, GDPR, and audit requirements
• You implement digital workplace projects and technology rollouts together with central teams
• You identify and realise optimisation potentials to increase productivity and improve the IT support experience
• You manage local service providers and ensure efficient use of resources as well as compliance with the IT budget (CAPEX and OPEX)

ARE THESE YOUR SECRET INGREDIENTS?

• You have a degree in IT or a comparable qualification as well as 3-5 years of experience in system support, service desk environments, or digital workplace settings
• You bring leadership experience, motivate teams, and establish a pronounced service and customer orientation
• You have solid knowledge of modern workplace technologies (e.g. Microsoft 365, device management, networks, telephony/mobile services) as well as ITSM processes, security, and compliance requirements
• You have experience implementing digital solutions for larger and diverse user groups and work in a structured and project-oriented manner – even with multiple parallel initiatives
• You are a reliable IT partner for the business, strong in communication, mobile (driver’s licence), and fluent in German and English

Please apply online and submit your complete application documents including cover letter and references in a single PDF. We do not accept applications via email. We do not accept dossiers from recruitment agencies for this position.

At Coca-Cola HBC, we are an inclusive employer who benefits from diversity. This means our environment offers equal opportunities for all, regardless of race, skin colour, religion, age, disability, sexual orientation, or gender identity. Join us and help foster a culture where everyone feels included and contributes to shared success.