Head of Control Centre and Coordination, Deputy Head of Operations 80-100%

About the job

Your new role

As Head of Control Centre and Coordination, you bear overall responsibility for the operational management of vehicle operations and responsive personnel deployment planning in a 24/7 operation. In this role, you ensure professional intervention in the event of an incident and are responsible for a stable, safe and customer-oriented operation.

You coordinate central topics such as construction sites, accidents, vehicle availability, diversions, as well as the handling of extra trips. Furthermore, your department is responsible for the evaluation and utilisation of operational data as a basis for well-founded decisions and continuous improvements.

Beyond operational responsibility, you specifically develop the control centre further and drive strategic topics forward – especially in the areas of digitalisation, process optimisation and organisational development. In doing so, you actively shape the control centre and the operation of the future. You lead a team of around 15 people and continuously develop it. In your role, you also deputise for the Head of Operations and contribute to the leadership of a division with around 250 employees.

This position is for you if you

• are a team-oriented, empathetic, conscientious and resilient personality with a high sense of responsibility.
• have proven personnel leadership experience as well as several years of experience in a complex organisation; experience in a 24-hour operation is an advantage but not a requirement.
• have completed studies at a higher technical college or university or have a comparable qualification.
• possess negotiation skills and good communication abilities.
• bring good process management knowledge and act entrepreneurially.
• have a very high ICT affinity.
• possibly already have experience in a control centre or emergency call centre or in participating in projects.

Good reasons to work for the City of St.Gallen:

What to expect

• A key role with great scope for design and direct influence on the further development of operational operations
• A demanding and exciting environment between dynamic day-to-day business and long-term transformation
• The opportunity to actively shape the digitalisation and further development of the control centre and personnel planning
• A committed team and an organisation with clear social significance

Your department

Mobility is our passion. The St. Gallen Transport Company (VBSG) ensures public transport for the city of St. Gallen and the agglomeration with around 320 employees and approximately 85 buses. Every day, the VBSG safely transports over 85,000 passengers to their destination.

We have a clear focus on sustainability for nature and the environment. The Operations division transports our valued passengers safely, sustainably and reliably to their destination. The operations department comprises 10 divisions (seven driver teams, one control team, one control centre and coordination, as well as a driving school) and around 250 people.

With us, you contribute personally together with colleagues to a liveable city and the well-being of our diverse population. We foster an environment characterised by mutual respect and equal opportunities. As diverse as the city of St.Gallen are its approximately 3,000 employees. Respect, trust, cooperation, openness and appreciation are our core values.

What we offer

We offer contemporary employment conditions, flexible working hours and a motivated team. You will receive a half-fare travelcard as well as free travel on our buses. There is the possibility to use the workshop during your free time. Exciting, innovative and challenging tasks await you, where you can help shape the public transport landscape.

Our selection process

For further information about the position, please contact Carmen Lama, Co-Head of Operations ad interim / 071 243 95 82 or Urs Studerus, Co-Head of Operations ad interim / 071 243 95 94. Please send your complete application exclusively online via the City of St. Gallen application tool at www.stellen.stadt.sg.ch.

We value diversity in all its forms and look forward to your perspective.