Customer Service Advisor 100% (m/f/d)

What is my role?

• Personal and telephone support of customers with a strong service orientation

• Professional coordination and handling of workshop orders as well as bodywork and paint damage

• Efficient appointment scheduling, vehicle reception and delivery

• Function as a central interface between customer, workshop and insurance

• Careful order processing and invoicing

• Administrative handling of insurance cases including accident and damage management

• Ensuring quality and professional aftercare of customers

What do I need to be successful?

• Completed vocational training in the automotive industry

• Several years of professional experience as a customer service advisor (at least 3 years)

• Sound technical understanding of vehicle technology and workshop processes

• Experienced handling of MS Office applications

• Professional appearance and customer-oriented manners

• Strong communication skills and ability to work in a team

• Resilience, flexibility and high service orientation

• Independent, responsible and structured way of working

• Very good German skills, spoken and written

• English and/or French skills are an advantage

• Valid driving licence category B

What are my benefits?

• Family business with a team-oriented culture and flat hierarchies

• Young, dynamic team

• Flexible working hours

• Training and development opportunities

• Modern infrastructure

• Team and company events

• Free parking

• 5 weeks holiday

• Above-average, performance-based remuneration

What distinguishes the company?

Our client is a family business with a positive, team-oriented corporate culture and flat hierarchies. Here you will find a young, dynamic and helpful team as well as modern infrastructure.

Languages
German: C2 - Native level
English: B1 - Intermediate / Good
French: an advantage

Workplace
Olten

Vacancy number
VA-TE6-TZQ