Zürich

Customer Service Officer (80-100%) Lucerne

You are the first point of contact for customers – both by phone and at reception – and answer their questions on insurance-related topics.
You support businesses and private individuals with matters concerning tariffing, wage notifications, insurance coverage, and agreement insurance.
You work closely with the field service and take on administrative tasks to relieve the team.
You assess the social insurance status of legal entities.
As a subprocess expert, you ensure knowledge transfer, the flow of information, and accompany the professional training within the team.
You assist in the training of apprentices as well as in the further development of processes and tools.

Commercial or equivalent basic training.
Experience in the area of compulsory accident insurance (UVG) or in social/private insurance is an advantage.
Enjoyment of direct customer contact, high service orientation, and strong communication skills.
Independent, reliable, and solution-oriented working style with team spirit.
Very good German skills in spoken and written form; additional language skills, especially Italian, are a plus.

A modern working environment with plenty of room for initiative.
Central location in Lucerne with good accessibility.
Flexible working time models for a healthy work-life balance.
A respectful, collegial atmosphere.
Diverse tasks with scope for creativity that are meaningful and make a real contribution.

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