Wallisellen
Head of IT Support (m/f/d)
- 24 September 2026
- 80 – 100%
- Permanent position
- German (Fluent), English (Intermediate)
- Wallisellen
About the job
We have developed a web-based online platform for job searching and talent acquisition that digitalises the application process and supports companies in quickly recognising talents in the market and securing them for the long term. With a digital Rocken profile, every applicant can quickly and easily connect with market-leading companies and share their profile.
Our work places people at the centre both technologically and organically. Rocken® offers executive search and talent management consulting to address the personal and individual needs of each person and to implement these optimally in recruitment and career planning.
Head of IT Support (m/f/d)
Who shapes the future of inclusive education? Our Rocken partner is a leading university in the field of special education and remedial education. With degree programmes in school remedial education, speech therapy, psychomotor therapy, and sign language interpreting, the institution trains professionals who make a real difference. The field of activity includes teaching, research, and services – from early remedial education to vocational inclusion. Multiprofessional teams work on practice-oriented projects and develop innovative approaches for social participation. The working method is characterised by scientific expertise, ethical standards, and a focus on sustainable development. Here, theory and practice are meaningfully linked. Ready for a role with real impact? Then we look forward to connecting you with our Rocken partner.Role:
Support that works – and a team that progresses together
ICT support here means more than just processing tickets. You are the contact person for different user groups, coordinate daily business, and simultaneously develop structures, processes, and the support team further. Your strength lies both in personal contact and in pitching in at the right moment.
Responsibilities:
Team & Leadership
You take on the professional leadership of the ICT support team and develop its collaboration and expertise further.
You ensure reliable deployment and presence planning and keep an overview even with varying demands.
You bring your experience directly into the 1st level support and are personally available to employees, lecturers, and students.
Support & Service
You prioritise tickets and support cases, coordinate solutions, and forward more complex issues purposefully.
You develop the support organisation further and optimise existing processes and workflows.
You accompany IT workstations and end devices during setup, relocation, and commissioning in Windows and macOS environments.
You coordinate the procurement of IT resources from needs assessment through evaluation to ordering.
You support users with audio and video technology in meeting and teaching rooms.
Qualifications:
You have training as an IT specialist EFZ or a comparable qualification in the IT field.
You bring several years of experience in ICT support as well as initial experience in the professional leadership of a team.
Ideally, you have an ITIL certification.
You have very good knowledge of Microsoft 365 and Windows as well as good knowledge of macOS and iOS.
Ideally, you have experience with audio and video technology in meeting or training environments.
You are characterised by a strong service orientation, communication skills, and enjoyment of direct user support.
You work in a structured, solution-oriented manner and have pronounced organisational skills.
You have excellent German language skills.
Benefits:
- Flexible working hours
- Home office
- Attractive training and development opportunities
- Interesting and varied tasks/projects
- Experienced and dynamic team
- Open corporate culture
- Flat hierarchies
- Participation in health measures
- Attractive benefits in case of illness or accident
- Attractive pension and insurance benefits
- Good transport connections and accessibility
- Comfortable office with modern infrastructure
ROCKEN Jobs:
https://rocken.jobs
Create profile:
https://rocken.jobs/application/profil-erstellen/
Work location
Wallisellen
Contact
Marco Alvarado,
+41443852147
