Customer Service Employee in Account Management (m/f)

About the job

Die Ärztekasse Genossenschaft is one of the leading companies in practice administration. It supports doctors, attending physicians, group practices as well as healthcare providers (physiotherapists, osteopaths, psychologists, etc.) with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped. It also relieves the practice assistant with various service packages.

To continuously maintain this service, we are immediately looking for a motivated and open personality for our agency in Gümligen as

Customer Service Employee in Account Management (m/f)

Workload: 100%
Start: immediately or by arrangement
Duration: permanent
Workplace: Gümligen

We offer

• An independent and responsible role with plenty of scope for creativity
• An open informal culture with short decision-making paths and uncomplicated collaboration at all levels
• Modern infrastructure and a pleasant working environment
• A committed team that values collaboration
• 25 days holiday and a 40-hour week
• Private accident insurance and opportunities for further training
• Free parking
• Location directly at Gümligen station

Your main tasks

• You are jointly responsible for the professional onboarding process of our new customers and ensure a smooth, customer-oriented introduction to Ärztekasse.
• You competently support and advise our customers via all contact channels (telephone, virtual and in person) and ensure high service quality and sustainable customer satisfaction.
• You take responsibility in the customer lifecycle – from onboarding new customers through ongoing support to long-term customer retention.
• You actively maintain existing customer relationships, recognise customer needs early and contribute with your proactive actions to a long-term and trusting collaboration.
• You coordinate and maintain cooperation with internal departments such as sales and billing service, as well as external partners, ensuring efficient information flow and harmonised processes.
• You identify optimisation potential in existing processes, contribute your own ideas and actively participate in the continuous development of our processes and services.
• You take on diverse administrative and organisational tasks and support the team with an independent, structured and reliable working style.
• You make an active contribution to achieving our quality and service goals and help provide our customers with a first-class customer experience.

Your profile

• Completed commercial training or comparable qualification as well as several years of experience in customer consulting or customer service, ideally in healthcare.
• Strong service orientation, empathy and communication skills – also in demanding conversation situations.
• Independent, structured and responsible working style with high quality standards and enjoyment of cross-departmental collaboration.
• Solution-oriented and networked thinking, ideally with a good understanding of statistics, KPIs, MS Office and digital processes.
• Confident German language skills in spoken and written form; good French skills are an advantage.

We look forward to receiving your application by e-mail!