Customer Advisor

About the job

Customer Advisor* Sales Internal Service (80–100 %)

For a versatile company, we are looking for a committed and service-oriented personality to strengthen the internal service team. In this role, you are an important contact person for customers and support the sales team with administrative and organisational tasks.

With your independent and structured way of working, you ensure efficient processes and professional customer care.

Your Tasks

• Support and advice for customers by telephone and email
• Receipt, verification and processing of orders and customer concerns
• Preparation of quotations and comparison overviews to support the field service
• Support with technical questions and user problems related to digital applications (first-level support)
• Participation in internal projects as well as in the further development and optimisation of workflows
• Coordination and communication with external contacts and business partners

Your Profile

• Completed commercial training (EFZ) or a comparable qualification
• Strong customer orientation and enjoyment in working with different contacts
• Independent, reliable and solution-oriented way of working
• Organisational talent and the ability to keep an overview even under high workload
• Good German and French skills in spoken and written form; knowledge of Italian is a plus
• Confident handling of digital tools and common office applications

What Awaits You

• Varied activity with personal responsibility and opportunities for design
• Collegial working environment with short decision-making paths
• Varied tasks in a dynamic and future-oriented environment
• 28 days of holiday per year
• Modern workplace in Bern or Sursee
• Possibility to work up to two days a week from home
• Room for personal and professional development