IT Support & Client Specialist: 80-100%

About the job

Your Work Environment

With around 3,000 students and 800 lecturers from practice, HWZ is the largest university in Switzerland offering exclusively part-time study programmes in the field of business. It offers a wide range of Bachelor’s and Master’s degree programmes, over 150 diploma and certificate courses, more than 100 seminars, as well as the possibility of doctoral studies and customised corporate training. HWZ is institutionally accredited by the Swiss Accreditation Council.

About the Role

In this versatile interface role, you ensure the smooth IT operation for students, lecturers and staff in daily teaching and administrative operations. At the same time, you actively participate in client engineering, take responsibility in IT projects and further develop your technical knowledge alongside experienced system engineers.

To strengthen our team at HWZ, we are looking for a committed individual as

IT Support & Client Specialist: 80-100%

Your Main Tasks

Operational Support & User Service (approx. 60–70%)

• Support Process & Ticket Lifecycle: Receiving, recording, prioritising and processing support requests via ticket system, telephone, e-mail and on site.
• Incident Management: Analysing and resolving faults at workstations, mobile devices, peripherals, standard applications as well as training rooms.
• Identity & Access Management: Managing user accounts, roles and access rights (M365, Entra ID / Active Directory) according to specifications.
• Qualified Escalation: Documenting and forwarding more complex infrastructure and network issues to system engineering (2nd/3rd level).
• Communication: Regularly informing end users about the processing status and verifying the delivered solutions.

Client Engineering, Operations & Projects (approx. 30–40%)

• Client Engineering: Assisting with the configuration, packaging, distribution and testing of operating systems and applications via Microsoft Intune.
• Hardware & Software Lifecycle: Evaluating, provisioning, inventorying and returning IT hardware.
• Project Participation: Participating in or taking over (partial) project management in IT rollouts, software introductions and modernisations.
• Knowledge Management & Sparring: Creating and maintaining documentation and instructions in the knowledge base as well as professional exchange as a sparring partner for system engineering.
• Team Operations: Active deputy within the IT team to ensure operational continuity.

Your Profile

• Education: Successfully completed IT training or a comparable qualification with relevant professional experience.
• Experience: Proven experience in IT support (first level / service desk), ideally in an academic environment or a complex organisational structure.
• Solid Knowledge:
  • Very good knowledge of Windows 11 and M365 environments.
  • Initial know-how or strong interest in client management and endpoint administration (e.g. Microsoft Intune, PowerShell, Entra ID).
  • Basic understanding of networks (LAN/WLAN/VLAN/DHCP/DNS), AV and media technology in training rooms.
• Working Style & Personality:
  • High service and customer orientation with strong communication skills.
  • Solution- and structure-oriented thinking even in hectic situations.
  • Willingness for continuous training and development towards client/system engineering.
• Languages: Very good German skills in spoken and written form as well as good English skills.

What We Offer

• Development Opportunity: An ideal entry or development role to gain solid practical experience in client engineering and project management.
• Modern IT Environment: Working with current technologies in a university setting.
• Flexibility: Attractive employment conditions with flexible working hours and the possibility of partial home office.
• Culture: A dynamic, collegial team with flat hierarchies and agile exchange.

At HWZ, you can expect a flexible working environment in the heart of Zurich. We offer annual working hours and support your personal and professional development and cover the costs for the SBB half-fare travelcard. As an employee, you and your family also benefit from discounts on selected HWZ educational offers. Flat hierarchies, short decision-making paths and the opportunity to contribute your own ideas shape our collaboration. In addition, there are joint team and employee events as well as further benefits around HWZ.

Interested?

For questions about the job profile, please contact Ueli Wiederkehr, Head of IT, at ueli.wiederkehr@fh-hwz.ch. For questions regarding the application process, please contact our HR team at jobs.@fh-hwz.ch .

Applications from recruitment agencies will not be considered. Further information about HWZ can be found at: HWZ University of Applied Sciences in Business Administration Zurich