Reception & Customer Service Officer FR/DE - 100% (M/F/D)

About the job

Are you comfortable both in reception and in administrative management and customer follow-up? Do you have a perfect command of French and German and enjoy dynamic environments?

For one of our clients, a Swiss family business firmly established in the Fribourg region, we are looking for a:

Reception & Customer Service Officer FR/DE - 100% (M/F/D)

Your responsibilities:

- Welcome visitors and customers professionally
- Manage the telephone switchboard as well as the company’s general email inbox
- Handle various reception-related tasks
- Provide administrative support to different departments
- Process and follow up on customer offers, quotations and orders
- Ensure follow-up of invoicing, credit notes, deposit slips and cash sales
- Handle any non-conformities
- Respond to customer enquiries and manage the various customer service email inboxes Your profile:

- Commercial apprenticeship certificate (CFC) or equivalent training
- Several years of experience in a similar role
- Excellent command of French and German, both spoken and written
- Any additional language is an asset
- Experience in the construction sector is an advantage
- Strong sense of hospitality, service and communication
- Excellent organisational skills and ability to manage multiple priorities simultaneously
- Very good writing skills
- Good command of common IT tools and an ERP system
- Dynamic, reliable and solution-oriented personality


What we offer you:

- A varied role rich in contacts
- A dynamic working environment
- The opportunity to join a stable and growing Swiss family business
- Regular hours promoting a good work-life balance