Head of Customer Excellence (m/f/d)

About the job

Shape the future of Customer Excellence and strategically develop our teams further.

Do you want to take on responsibility, lead teams, and actively shape the collaboration between field sales and internal specialist departments? Do you bring several years of leadership experience, a strong service orientation, and a pronounced understanding of processes and customer needs? Then you are exactly right at Sonio.

Your mission

• Management of the Customer Excellence department with two teams; direct reporting line to the CSO
• Personnel and professional leadership of 10 direct reports
• Promotion of the professional and personal development of employees
• Ensuring the flow of information between field sales and internal specialist departments
• Responsibility for software, hardware, cloud, and managed services
• Contact person for customers and suppliers
• Analysis, optimisation, and automation of existing processes in the ERP environment and system landscape
• Strategic development of the teams in coordination with the organisation

Head of Customer Excellence (m/f/d)

Tasks

Profile

Insight into our way of working

As Head of Customer Excellence, you combine leadership, customer orientation, and process optimisation. You work closely with field sales and internal specialist departments and ensure that information flows efficiently and the various specialist areas work together optimally.

With your leadership skills, service orientation, and proactive working style, you further develop our teams and actively contribute to continuously improving existing processes and collaboration within the organisation.

What you bring

• Several years of leadership experience with pronounced social competence and leadership qualities
• At least 3 years of experience in sales support or a comparable support function
• Industry knowledge in the ICT environment required
• Confident German and good English skills
• High service orientation and pronounced quality awareness
• Empathetic, motivating, and assertive personality
• Independent, proactive, and flexible working style
• Resilience, ambition, and very good time management
• Business administration background advantageous

About us

We are a Swiss IT system integrator and full-service provider.

For our customers, we develop and operate modern IT solutions – from cyber security and business continuity to hybrid cloud and data management to the digital workplace. Our teams combine technological expertise with practical advice and sustainable solutions to make companies resilient, secure, and successful in the long term.

Offer

What awaits you with us

• Leadership position with lots of creative freedom
• Collaboration with experienced IT and cloud specialists
• Flexible working hours
• Further training and personal development
• Modern workplaces (e.g. in the Glatt-Tower Wallisellen)
• Attractive additional benefits
• Free parking

Interested?

Ready for the next step?

Then we look forward to getting to know you.

Sonio AG

Aileen Habermann
Baarermattstrasse 10
6340 Baar