CRM Product Owner 80-100%

About the job

An established Swiss company undergoing continuous digital transformation is seeking a CRM Product Owner. The person will further develop the Dynamics 365 Customer Engagement platform. The role is clearly business-oriented and combines Product Ownership

CRM Product Owner 80-100%

Job description:

• Responsibility for roadmap, backlog and priorities of D365 CE
• Collaboration with business departments: capturing processes, identifying pain points and developing practical CRM solutions
• Translating requirements into user stories, specifications and RfCs, acting as a bridge between business, IT, data and AI
• Leading workshops, prioritising requirements as well as managing testing, UAT and rollout
• Improving data quality, user acceptance and customer insights for analytics, automation and future AI applications
• Coordinating internal and external implementation partners and co-shaping CRM governance

About the customer:

Permanent position | Zurich | 80–100% | 4 days on site per week | German fluent (mandatory) & English

Requirements:

• Experience as a CRM Product Owner, Application Owner or CRM Manager with responsibility for a productive platform
• Solid practical knowledge of Dynamics 365 CE
• Strong business analysis skills: requirements engineering, process modelling and workshops
• Good understanding of commercial processes and the customer journey
• Strong data competence and confident stakeholder management
• Fluent German skills (at least C1) are mandatory. The role requires daily, direct collaboration with German-speaking business departments. Good English skills are also required.