Internal Service & Business Support Coordinator 60–100% (m/f/d)

About the job

Area of Responsibility

• You coordinate the internal service, set priorities and ensure efficient handling of daily tasks.
• You support the team, clarify questions and ensure reliable information flow between internal service, field service, sales and management.
• You independently process customer enquiries, orders, complaints, credit notes and returns.
• You support the team during peak periods, take on internal clarifications and keep an overview even in hectic situations.
• You check and monitor processes, delivery times, data feeds and order connections and develop these further together with the specialist departments.
• You create evaluations, key figures and decision-making bases for internal service, sales and management.
• You analyse the profitability of orders and customer developments, recognise anomalies early and prepare the results in an understandable way.
• You identify improvement potential in internal service and implement pragmatic process improvements in everyday work.
• You participate in cross-departmental projects and support the further development of administration, reporting and operational control.

Profile

• Commercial training and practical experience in internal service, customer service, sales support or a comparable administrative function.
• Enjoy supporting a team professionally, setting priorities and taking responsibility in day-to-day business.
• Good numerical understanding as well as confidence in dealing with evaluations, key figures and Excel.
• Structured, reliable and solution-oriented working style with an eye for processes, quality and improvement opportunities.
• Communicative, team-oriented personality with enjoyment in direct exchange with customers, colleagues and internal specialist departments.

We offer

• A versatile key role with responsibility, scope for design and proximity to day-to-day business.
• A modern, collegial working environment with short distances, bright offices and contemporary work equipment.
• 6 weeks holiday, attractive employee discounts and a free parking space.
• The opportunity to actively shape processes and to develop professionally and personally.