Operations Excellence Lead

About the job

Operations Excellence Lead (Geneva - Switzerland)

As the FIA Operations Excellence Lead you will report to the Director of the General Manager’s Office, this is a key individual contributor role where your expertise strengthens operational excellence by improving ways of working, information flow, and coordination discipline across the whole organization.

Based in Geneva within a dynamic and international environment, you will work closely with the GM Office, PMO, Directors, and relevant FIA departments, combining project and change management, agile and process thinking, digital fluency and executive coordination to contribute directly to better decision‑making and consistent execution.

MISSIONS AND RESPONSIBILITIES:

Operational Transformation & Process Mastery

• Map current operational workflows and ways of working across FIA collaborators to identify key areas for optimization.
• Drive the organizational journey toward operational excellence, managing the deep behavioral and structural shifts required in a large corporate administration.
• Act as a highly proactive source of proposals for organizational development, modern communication pathways, and scalable continuous improvement.
• Infuse structured frameworks like RACI matrices and efficiency principles deep into the daily habits of the organization.

Agile, Digital, and AI‑enabled Coordination

• Apply agile and iterative approaches, including scrum‑inspired practices where relevant, to improve coordination, visibility, and follow‑through.
• Leverage digital tools, data, and AI‑enabled solutions to support information flow, action tracking, and executive coordination.
• Work with digital and other functions to ensure tools support decision‑making and collaboration, without owning systems or platforms.

Facilitation, Change Management

• Facilitate working sessions, workshops, and alignment meetings with Directors and transversal stakeholders to turn complex challenges into clear action steps.
• Provide heavy, hands-on change management support to guide staff through new governance routines and communication channels.
• Contribute to stronger collaboration and coordination across a distributed, multi‑office organization.

GM Office Coordination

• Own end‑to‑end coordination of management team–level meetings and key executive forums.
• Shape agendas in coordination with the Director of the GM office and content owners; ensure meetings are purposeful and decision‑focused.
• Track decisions, actions, and follow‑up across forums; ensure clear ownership and visibility.
• Draft and consolidate concise meeting summaries, decision notes, executive briefings, and follow‑up communications, ensuring clarity, accuracy, and consistency of key messages.

PROFILE:

• University degree in business administration, organizational development, management, or a related field (e.g. digital transformation, or organizational effectiveness).
• 7–10+ years of experience ideally combining an initial few years in top-tier strategic or management consulting followed by in-house transformation experience.
• Proven experience supporting Management Committee / Board / Executive Team‑level environments.
• Experience in process design, coordination models, workflow clarification, or operating rhythm design is a strong asset.
• Exposure to agile / Scrum‑type approaches, change management, and digital / AI‑enabled working methods is highly desirable.
• Strong technical comfort and direct execution capabilities with digital workplace automation suites (such as Power Automate) and AI-enabled productivity workflows.
• Fluency in English is required; French is strongly preferred, Spanish would be an asset.
• Desirable certifications: PMP (Project Management Professional) or equivalent; Change Management Practitioner; Lean Six Sigma (Green Belt or higher); Agile roles (e.g. Scrum Master, Agile Leader).

Deadline to Apply: July 3rd, 2026

If you are interested, please send us your application in PDF format!

The FIA is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome and encourage applications from all qualified candidates.