System Process Specialist (SPS)

About the job

Roche Switzerland bridges the gap between pharmaceuticals and diagnostics. Important research and development functions are located here. For our long-standing client, F. Hoffmann - La Roche AG in Basel, we are looking for a

System Process Specialist (SPS)

Background:

As a System Process Specialist (SPS) in the Site Service SAP Support & Service Team, you are responsible for the end-to-end support of the SAP EWM and MM systems.

You act as the central contact person for key and end users and are an important part of the ASPIRE 1 Stop-Shop (1SS). You have a solid understanding of Warehouse Management (EWM), logistics for spare parts processes (MM/Spare Parts) and work closely with the business community to support and optimise IT applications and daily operations. In doing so, you act as a trusted advisor and mediator between the specialist departments (logistics/warehouse/spare parts) and the global IT teams.

Additionally, you take on an important role in error analysis, user training, and the support of process improvements.

Tasks & Responsibilities:

End User Operation Support & Incident Management

• First-level support for SAP EWM, SAP MM (Spare Parts Management) and related systems (on-site and partly remote).
• Troubleshooting and error resolution for S/4HANA, SAP EWM as well as related IT systems (e.g. MGD, mobile data capture devices/scanners, warehouse automation interfaces).
• Central point of contact for end users and business stakeholders on IT-related questions and requests from the areas of storage, materials management and spare parts logistics.
• Interface to 2nd-level support and global team support: escalation of complex issues, assistance in clarifying requests and ticket follow-up to ensure timely solutions.

Process Support & Optimisation

• Supporting end users in submitting new process improvement ideas considering process dependencies (e.g. interface spare parts procurement MM to maintenance EAM) and system impacts.

Change Management & Training

• Participation in change processes with system impacts, including description, coordination and testing of changes.

Must Haves:

• IT degree (business informatics) or a logistics/commercial training (e.g. specialist in warehouse logistics) with strong IT affinity
• 3+ years of experience with SAP R/3 as well as good knowledge of SAP S/4HANA (strong focus on SAP EWM and SAP MM / Spare Parts Management)
• Good process knowledge in intralogistics, warehouse management, goods receipt/issue, material flow as well as spare parts management / maintenance spare parts
• Experience with support processes and tools for incident and change management (e.g. ServiceNow)
• Strong analytical skills for error analysis, troubleshooting and problem solving in ongoing warehouse and material operations
• Very good technical documentation and communication skills in German and English
• Strong customer orientation, agile mindset as well as high stability, flexibility and speed in finding solutions

What is offered to you:

• A chance to contribute to one of the most important pharmaceutical companies in the world
• Modern campus with plenty of green spaces and meeting zones
• Varied job profile
• Training opportunities through temptraining
• Working in a dynamic and motivated team

You are welcome to send your complete application documents to Ms Diana Afonso.

Basel Basel-Land Aargau SAP Change Management Logistics IT EAM Spare Parts S4HANA EWM