Customer Service Advisor / Service Consultant Motorhomes & Light Commercial Vehicles | 80–100 %

About the job

You are good at customer service. But you want to make more of an impact than just coordinating appointments and processing orders?

Then we should get to know each other.

At Bolliger, we have made a lot of progress in recent months. Our team has been strengthened, processes have been further developed, and we are investing purposefully in our company.

Now we are looking for an experienced individual for our customer service who understands customers, thinks technically, and keeps an overview even when things get challenging.

Your task:

You accompany our customers through the entire service process, from the initial acceptance to the vehicle handover.

In doing so, you work closely with the workshop, warehouse, and sales, ensuring that information reaches where it is needed.

Specifically, this means:

• Advising and supporting customers
• Accepting and preparing service and repair orders
• Coordinating appointments, capacities, and ongoing work
• Clarifying additional work with customers and obtaining approvals
• Handling warranty and insurance cases
• Preparing orders for the workshop and parts department accurately
• Actively tracking repairs and appointments
• Informing customers clearly and reliably about the status
• Checking completed work and professionally handing over vehicles
• Identifying potential for improvement and developing solutions together with the team

With us, you are not just the person at the counter. You are a central interface between the customer and the company.

What you bring:

You have experience in customer service, service consulting, or after-sales, ideally from the automotive, commercial vehicle, or motorhome sector.

You don’t have to know everything. But you should understand technical contexts and know how a good service process works.

What is important to us is that you:

• Take responsibility
• Work in a structured and independent manner and can explain technical topics clearly
• Remain calm and reliable even in demanding customer situations
• Recognise priorities and support decisions
• Enjoy working with the workshop and technical teams
• Communicate openly and do not just pass on problems but work on solutions

We are not looking for a lone fighter. We are looking for someone who wants to be part of a team, takes responsibility, and contributes to us getting better together.

What to expect from us:

We are an SME. That means short distances, direct communication, and little room for corporate politics.

You will get from us:

A responsible position with scope for design direct communication with management a team that is currently developing strongly modern work tools and clear processes that we improve together exciting technology around motorhomes, campervans, and light commercial vehicles varied customer cases instead of routine room for your own ideas and improvements further training and professional development

We combine many years of commercial vehicle experience with motorhome expertise and accompany our customers from vehicle purchase through conversion and retrofitting to service and repair.

What is important to us:

We don’t just want to fill positions. We want to work with people who take responsibility, interact openly, and take quality seriously. Not everything has to be perfect. Not even with us. But if something doesn’t work, we talk about it and improve it together. If you are exactly up for that, we would like to get to know you.

Interested?

Then send us your application or get in touch easily for a first conversation.

Bolliger Commercial Vehicles AG

Oberfeld 2

6037 Root LU

Questions about the position:

Arjan Wijnhoff

Management

+41 41 455 08 30