IT Service Desk Agent

10 April 2026
100%
Permanent position
English (Fluent), German (Fluent)
Basel

About the job

Your Role

As IT Service Desk Agent at Bank J. Safra Sarasin you are responsible for providing first-level support to all our employees worldwide. This role requires domicile in Switzerland and the ability to provide on-call support outside of office hours.

Your Responsibilities

Act as the single point of contact for all customer inquiries

Record and track incidents and requests in accordance with the bank's IT Service Management standards

Resolve issues independently by following the relevant policies and procedures

Monitor, report and escalate open issues

Identify problems and contribute to their resolution

Keep the internal knowledge base up to date

Your Profile

Completed IT apprenticeship or relevant working experience in IT Service Desk (1st Level Support)

Knowledge of the banking business is an advantage

Ability to weigh problems and set priorities, strong analytical and problem solving skills

Strong work ethics, integrity and high level of accountability

Ability to work under pressure

Very good communication skills and strong customer support skills

Fluency in English; Fluency in German, French or Portuguese is a plus

Your Benefits

Entrepreneurial spirit in a family owned bank

Central city office locations across Switzerland

Above average insurance coverage fully borne by the bank

Contribution to health insurance and meal allowance

Global growth strategy and stable environment

Competitive offering

About us

As a leading sustainable private bank, we offer dynamic and personalized services in investment advisory and asset management for private and institutional clients.Our success depends on the enthusiasm and commitment of our employees and we value each person with their unique technical expertise, professional qualifications and social skills.

We are successfully operating for more than 180 years across 30 locations worldwide and offer our employees the chance to be a part of our success.Our employees are our most valuable asset, we are proud of our unique culture that fosters entrepreneurship and is fueled by a high team spirit andthe positive attitude of each individual. Join our international team and be part of the next chapter of the J. Safra Sarasin Group.