Sales Back Office Employee (Technical)

About the job

Sales Back Office Employee (Technical)

Aadorf 100%

Join the Griesser team! Since 1882, we have shaped the sun protection industry as pioneers and created favourite places – inspired by the sun. With Swiss quality, we are represented as an internationally active family business in 20 countries.

Become part of Griesser and help us create the perfect balance of sun and shade. Here begins your new professional chapter.

Your area of responsibility

• Technical advice and support for our branches and specialist partners throughout Switzerland, our production sites and the field service
• Clarification of requirements with production sites and suppliers
• Technical support via telephone and e-mail
• Processing of quality and standard deviations in the system
• Recording of orders and offers
• Creation of internal documents and instructions
• Participation in internal projects (e.g. continuous improvement process etc.)
• Conducting personal consultations in the showroom
• Assistance with site visits and technical clarifications on site (construction expertise)
• Warranty checks for material returns
• Administrative handling of the repair process for our specialist partners

What we offer

• Personal & professional development: Diverse training and development opportunities
• Work-life balance: 40-hour working week, flexible working models with home office option and various part-time solutions
• Security & future: Comprehensive insurance packages, own pension fund, daily sickness/accident insurance
• Rest & leisure: At least 23 days holiday, 9 guaranteed public holidays, 16 weeks maternity leave and 3 weeks paternity leave
• Financial benefits: Budget-friendly staff restaurant in Aadorf, annual Reka allowances and preferential conditions on Griesser products

What you bring

• Completed vocational or technical basic training (EFZ)
• Very good knowledge of our products
• Mandatory and several years of assembly experience with sun and weather protection products (awnings)
• Good technical understanding
• Commercial training is an advantage
• Proficient user of the MS Office suite, ERP system
• Fluent in German, French or Italian is an advantage
• Willingness to undertake further training (e.g. learning languages)
• High service and solution orientation
• Polished communication style and healthy assertiveness
• Interest in our products

We look forward to meeting you.

Your contact person is Sascha Rellstab, HR Business Partner, +41 58 822 44 46.