IT Service Desk Employee 80-100% (m/f/d) / Permanent

About the job

Introduction

For our client, we are looking for a committed individual who takes responsibility, contributes their own ideas, and wishes to develop further in an open, collegial environment.

Type of Work

• You handle enquiries and incidents via telephone, remote support, and ticket system.
• You analyse faults, narrow them down, and resolve them as independently as possible.
• You support Windows clients, Microsoft 365, Office, and collaboration solutions.
• You maintain the knowledge base and continuously develop solutions.
• You work according to ITIL standards and contribute to high service quality with your clear communication.

Requirements Profile

• Completed basic IT training (e.g. ICT specialist EFZ or computer scientist EFZ).
• Experience in service/helpdesk and 1st level support.
• Good knowledge of Windows, Microsoft 365, and Entra ID; network knowledge is an advantage.
• Analytical, solution-oriented, and independent working style.
• Very good German and good English skills; French is an advantage.
• Customer-oriented manner, team spirit, and reliability.