IT/OT Supporter

About the job

Our business unit Weighing and Instrument Components (MTWIC) develops and produces PCBAs, force sensors as well as hardware and software platforms for the entire METTLER TOLEDO Group. Our team "Production Software & Support" ensures that the production software and the production-related IT and OT systems run reliably. To strengthen our site in Nänikon-Greifensee, we are looking for a committed individual as IT/OT Supporter 100% (all genders). In this role, you will undertake the following tasks: You ensure the reliable operation of our production-related IT and OT systems at the Nänikon site. In this position, you work closely with production, software development, engineering and IT, quickly and sustainably resolve faults, thereby minimising downtime in production. You receive fault and service requests, analyse and prioritise them, and resolve them, also directly on site at the machine. You support production PCs as well as Windows and Linux systems connected to machine control and perform installations, configurations, updates and replacements according to defined standards. You install, configure and maintain OT network components and OT servers and monitor their availability and system status. You implement the specified security measures in the OT area: system hardening, security and operating system updates as well as maintenance of user accounts, roles and permissions. You perform image backups and standardised restoration tests, monitor the backup status and assist in restoring systems after defects or failures. You record and maintain the OT assets with location, responsible person, criticality, hardware and software status in the designated system. You support users with production-related applications. You document error patterns, causes and solutions comprehensibly in the ticket system and escalate complex or recurring problems to the responsible specialist department. You actively share your knowledge within the support team and report improvement potentials to software development.