Customer Service & Back Office Employee DE/FR – 80–100 %

About the job

For a company in the telecommunications sector, we are looking for a communicative personality who enjoys customer contact and works carefully.

Your tasks

• Handle administrative customer concerns by phone, email and chat
• Advise customers on internet, TV, landline and mobile services
• Process orders, data changes and number porting
• Technically activate services for new customers
• Support regional partners and help improve processes

Your profile

• Essential: Very good German skills in spoken and written form as well as good French skills in oral customer contact
• Commercial training or equivalent professional experience
• Enjoyment of advising and selling as well as interest in digital products
• Precise, reliable working style and team spirit
• Willingness to work shifts without night shifts
• Experience in customer retention or customer recovery is an advantage

What to expect

A varied role between customer advice and back office, a modern workplace with good public transport connections, home office options and support for further training.

Interested?

Then we look forward to receiving your application and getting to know you.